Error IPad/IPhone Hybrid Web Container Connection

[Former Member]

Hello, I have some problems connecting an Ipad/iphone with the application Hybrid Web Container.

I don't have any problems with Android devices, with the same template connection.

In the IPad Registration log  i have the errors

553- connection error

560- connection error

6400 - connection error

( I attached a picture with the message )

And in the Domain Log i have these messages.

2014-04-08 10:57:56.617  Subsystem=Error  Application ID=HWC, Application Connection ID=6BEE471B7D2040849B10B7BE41609177__HWC, User=edu, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=528, Node ID=BUBUSUP, Error=Tm2 message handling failed. X-SUP-APPCID[6BEE471B7D2040849B10B7BE41609177__HWC] com.sybase.messaging.traveler.TmException: copyBytes: invalid input stream

2014-04-08 10:45:49.400  Subsystem=Error  Application ID=, Application Connection ID=, User=, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=4608, Node ID=BUBUSUP, Error=Create default template for application:salesdate security:admin failed: The template exists.

2014-04-08 10:39:28.441  Subsystem=Error  Application ID=HWC, Application Connection ID=6BEE471B7D2040849B10B7BE41609177__HWC, User=edu, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=319, Node ID=BUBUSUP, Error=Tm2 message handling failed. X-SUP-APPCID[6BEE471B7D2040849B10B7BE41609177__HWC] com.sybase.messaging.traveler.TmException: JmoRequestBorker error processing request: Error: 7007

2014-04-08 10:38:21.755  Subsystem=Error  Application ID=HWC, Application Connection ID=6BEE471B7D2040849B10B7BE41609177__HWC, User=edu, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=517, Node ID=BUBUSUP, Error=Tm2 message handling failed. X-SUP-APPCID[6BEE471B7D2040849B10B7BE41609177__HWC] com.sybase.messaging.traveler.TmException: JmoRequestBorker error processing request: Error: 7007

2014-04-08 10:19:15.011  Subsystem=Error  Application ID=HWC, Application Connection ID=6BEE471B7D2040849B10B7BE41609177__HWC, User=edu, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=374, Node ID=BUBUSUP, Error=Tm2 message handling failed. X-SUP-APPCID[6BEE471B7D2040849B10B7BE41609177__HWC] com.sybase.messaging.traveler.TmException: JmoRequestBorker error processing request: Error: 7007

2014-04-08 10:17:29.573  Subsystem=Error  Application ID=HWC, Application Connection ID=6BEE471B7D2040849B10B7BE41609177__HWC, User=edu, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=347, Node ID=BUBUSUP, Error=Tm2 message handling failed. X-SUP-APPCID[6BEE471B7D2040849B10B7BE41609177__HWC] com.sybase.messaging.traveler.TmException: copyBytes: invalid input stream

Please Help!.

Thanks

Ricardo

[midhun_vp · Accepted solution]

What is the version of SUP and IOS you are using ?

There were known issues with IOS 7, but it should have been fixed.

Midhun VP

[Former Member · Accepted solution]

Hi Midhun,

The I have SMP 2.3 SP03

And I test with IOS6 and IOS7.

I saw it's available a new support package but i don't know if that solves the Issue.

Thanks

[Former Member · Accepted solution]

Hi Ricardo,

Are you going through a reverse proxy or Relay Server from iOS to the server?

Thanks,

Andrew.

[Former Member · Accepted solution]

Hi Andrew, I'm using a Relay Server I was installed the relay with a sup 2.2 and when i upgraded the Sup to SMP 2.3 i didn't do anything in the Relay Server, it's necessary do any update or install the relay from the current SMP version?.

Thanks

[Former Member · Accepted solution]

Hi Ricardo,

I think you should upgrade the Relay Server to the version that came with your SMP 2.3 installation as well.

Thanks,

Andrew.

[Former Member · Accepted solution]

Hi Andrew
I updated from relay server 12 to relay server 16 and i updated the from SMP 2.3 SP03 to SMP 2.3 SP04.

I got the same errors and now the error "HTTP 400 " too.

Thanks

[Former Member · Accepted solution]

Hi Ricardo,

Was your HWC upgraded from a previous version (e.g. from 2.2 SP04?), or you are setting this with a brand new 2.3 SP04 iOS HWC installation?

I also just saw a similar problem reported and it turned out there was a compression module enabled on the Apache Relay Server that was causing issues.  Disabling the Apache compression resolved the connectivity problem.  Do you have something similar in your landscape?

Thanks,

Andrew.

[Former Member · Accepted solution]

Hi Andrew,

Im trying to connect with an ipad with the HWC downloaded from the apple store and with an IOS Simulator with the lastest version with come with the SDK.

We are using a reverse proxy for privacy policies in my company, and the relay server 16.

[Former Member · Accepted solution]

Hi Ricardo,

Please try with your iOS Simulator directly to the SUP server to help narrow down the problem.  e.g. remove the reverse proxy and relay server from the picture for now.

Thanks,

Andrew.

[Former Member · Accepted solution]

Hi Andew,

You're right the problem is with the reverse proxy i tested the connection directly with the SMP server and the HWC connection works and with the connection directly with the Relay Server and works too.

Thanks!!!