on 04-09-2014 5:17 AM
Hi
We use CRM Web Client UI for Solution Manager (ChaRM) but it doesn’t seem to take long to time out (i.e. if the user doesn’t do anything).
How do I change the timeout settings for CRM Web Client?
Secondly, after it times out, a popup box appears saying you have been logged out and you can log back in (provides link). However, afterclicking on this link, the theme of CRM Web Client looks completely different. To get the same theme, users have to go back to Solution Manager and input transaction SM_CRM.
Is there a reason why the theme looks different when clicking on this link after you’ve been timed out? I have provided screenshots below:
Theme before timeout:
Theme after timeout (when you click on the re-login link):
Thanks
Shaun
Hi Shaun,
1- For the timeout issue check the parameter "icm/server_port_1" and add the "TIMEOUT" option like:
icm/server_port_X = PROT=HTTP,PORT=XXXXX,HOST=XXX.DOMAIN.corp, TIMEOUT=120, PROCTIMEOUT=260
Regards.
Fernando.
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Hi Shaun,
You can check the current value of this parameter un txcode RZ11, if you wanth change the value of this parameter in txcode RZ10 in the instance profile change it or add the parameter if this is not set.
Check the follow link:
icm/server_port_<xx> - ICM Administration - SAP Library
Regards.
Fernando.
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Hi Jansi
Thanks. I am aware of the crm_ui and the skins concept. My issue was the skin changes after a timeout. Please see first email and comparison of screenshots. This ONLY happens if I am inactive and timeout occurs in CRM Web Client UI. I then get a dialog box saying I can relog in by clicking on a URL. I click on a link and I log back in which is fine but the theme/skin has changed.
If I login via transaction SM_CRM everything is fine.
Cheers
Shaun
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