on 04-10-2014 11:22 AM
Hello,
I have few questions relating to groupware integration for Outlook:
Q1) The "Relate to CRM" option in outlook add-in for end user is available only in client side integration? Is it not available for server sider integration (i.e. in server side, end user cannot directly assign CRM account or Transaction to object in outlook the way it is done in client side)?
Q2) Is there any end user interface (like add-on) available in server side?
Q3)In client side - Can the outlook add-on for SAPCRM be enhanced for different business logic or look n feel?
Thanks,
Vicky
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Hello Vicky,
1) Yes the Relate to SAP CRM function is part of Client-side groupware only.
2) The Add-in is only available with Client-side groupware.
3) The Add-in cannot be customized. However the results can be influenced by parameters in transaction GWIPROFILE.
The information displayed in the Business information Pane can be changed.
Best Regards,
Gervase Auden
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