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Maximum file-size for HR EIC emails

Former Member
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Hi folks

We currently use EIC in ERP, and have an issue with sending large emails/attachments as the maximum file-size appears to be only 2MB. This is set in the IMG activity Employee Interaction Center (EIC) -> Interaction Center Web-Client -> Communication Channels ->E-Mail -> Define E-Mail Profiles, the attachment maximum size is set to a maximum of 2,147,483 bytes.

I have tried searching for anyone else having a similar problem, but haven't found anything. I would imagine many customers would have EIC users in a Shared Services environment sending attachments over 2 meg; so before we log a call with SAP, has anyone else had this issue and how did you resolve it?

Thanks very much.

James

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Answers (1)

Pazahanick_Jarr
Active Contributor
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Have you tried increasing the maximum size as it is a configurable field and I have never had an issue at any of my 12 ERP EIC implementations.

Former Member
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The maximum value is 2,147,483 bytes, which is what the config is set to. This seems pretty low, especially in this day and age.