Hi,
I'm on a Aeronautic project, on SAP CRM Service. We need to implement Broadcast Messaging in our SAP CRM but we want to install it in the "Service-pro" Business role. However, it seems that the functionality is only available in "WEB_IC Agent" and not available for the Servicepro.
Does it true ?
Can people help me to find where i can configure Broadcast messaging for Servicepro ?
Regards,
Bastien
Vermot de boisrolin
+33 6 88 04 42 39
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Accepted Solutions (0)
Answers (1)
Finally i found a solution !
To use this functionnality with the business role "Service pro", I modified 2 parameters in technical role of "Service pro" :
- Comp. Application : "CRMCMP_IC_FRAME". I replaced the actual by the same parameter of the "IC_AGENT".
- Replace the start page by : "Start.htm".
You will see all of messages you sended in Broadcast Messaging in the the bottom of the page.
If you need more information: bastien.deboisrolin@gmail.com
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