on 04-15-2014 7:25 PM
HI!
I need help to close old sales order.
We are working with the make to Order process in our company and we have a some old sales order that we need to close. These sales order weren't shipped but were manufactured. We can't use "REJECT REASON" in sales order document because the production orders have balance and we can't appropriated the cost more.
Is it possible closed these sales order without using Reject Reason or change the production order?
Best regards,
Julio César
you would reverse/cancel the confirmation(s) of your production order and set its status to TECO;
now you can use a reject reason in your sales order.
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