Retrobilling process for Credit Memo raised to Primary Invoice

[Former Member]

Hello

I would like to check whether retrobilling process can also be used for already issued Credit Memos .

Scenario is following :

1. Primary sales invoice raised to Customer

2. Return delivery of some parts due to quality issues

3,Credit Memo raised for returned parts

4. Pricing change agreement so Credit/Debit should be raised to already raised Credit memo to update Price.

If it's possible - what kind of changes in customizing should be done ? So far the issue that system displays that sales document type X can't be invoiced with invoice type Y.

Is there anything specific in copy control that retrobilling requires ?

If anyone can share experiences in that subject I would appreciate.

[Lakshmipathi]

Pricing change agreement so Credit/Debit should be raised

Never experienced !!!!!!! 

If it is Credit to Credit, then I think, it will work.  On the other hand, if it is Credit to Debit, then it wont.  Of course, for this, you need to have PDIF condition type in your pricing procedure followed by copy control between those document types.

G. Lakshmipathi

[Former Member]

thanks however why it won't work if it's credit to debit ? As per documentation I read regarding retrobilling it is only case of setting Credit or Debit as primary documents and then it should work...

I tried to set an order reason to be used in Return Request order -but it doesn't help...I don't see this Credit Memo visible for retrobilling