GWI Issue: Appointment times are displayed incorrectly in outlook

[Former Member]

Hello All,

I am facing an issue in GWI synchronization.

I created an appointment at 11:00 for Mr. X. Also, invited his manager Mr. Y.

After synchronization with MS-Outlook from CRM,

in Mr.X's calender, appointment is scheduled at 11:00

in Mr.Y's calender, appointment is scheduled at 10:00

There is a discrepancy of 1 hour in their calenders.

Could you please advise what needs to be done to resolve this error?

Regards,

Priya

[former_member186644]

Hi Priya,

Please find the explanation for the different timezone below:

1. Local PC Timezone:
   The timezone for the local PC is the one Microsoft Outlook uses to
   display its different Items in different time slots. This timezone is
   not considered while Synchronization.
2. Timezone in the Edit Sync Settings:
   This is the timezone used during the synchronization from Outlook to CRM
   Web UI and vice versa.
3. Web UI: The time zone is used to display the different items in
   different time slots. This is the timezone the Web UI considers while
   saving an appointment or task in the Web UI. This is specific to a User.
   They can personalise it.
4. SAP GUI Timezone: This is the timezone used for the CRM server. The
   appointmnet stored in the Web UI with a particular timezone selected by
   a user will be converted to the timezone used for GUI and then stored in
   the tables.

For Eg: Sync from CRM Web UI to Outlook.
,,Time zone in Web UI:  ,,,,Central Europe
,,Time Zone in the GUI: ,,,,CET
,,Time Zone for Local system: ,,Israel
,,Time zone in Sync settings:,,India

1) Appointemnt created in Web UI from 10:00 AM to 10:30 AM.
This is shown in the Web UI calendar as 10:00AM to 10:30 AM since we
have mainatained Web UI time as Central Europe.
2) When this is transferred to Outlook, it wont consider the Local time
but the Timezone maintained in the Sync settings.
So, we recommend that all the timezones be mainatained across so that
the appointment is displayed consistentely everywhere.

Please let me know if you are now clear on the timezone functionality.

Best Regards,

Gervase