on 04-17-2014 10:01 AM
Hi Guys!
I have a problem in my solution manager that its that.
I need to have the process_type 0 in DNO_CUST04 SLFN because of test management, but at the same time, i need the process_type 0 be to ZMIN to create support message in my other systems to my solution manager service desk.
It´s that possible?
My config of DNO_CUST04 its like that:
AI_COPY_PROJECT_IN_RFC 0 X
AUTHORITY_CHECK 2 X
CHANGE_REQUEST 1 SDCR
CHANGE_REQUEST_NEW 1 SMCR
CSOL_WAR_DIA_FREE_STRATEGY 0 CANCEL_WARNING
DEFAULT_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02
IB_GEN_AUTO 0
IC_WC_DEFAULT_PROFILE 1 SOLMANPRO
ISV_LOCK_STATUS 1 X
NO_USER_CHECK 1
ONE_CCC_USER_FOR_ALL_CUST 1 X
ONE_RFC_TO_SAP_FOR_ALL_CUST 1
PROCESS_TYPE 0 SLFN
PROCESS_TYPE_ADD 1 ZMIN
PROCESS_TYPE_ADD 3 SMIN
PROCESS_TYPE_ADD 4 SMIN
PROCESS_TYPE_NEW 0 ZMDT
PROCESS_TYPE_TEMPL 1 SMIT
SDK_MSG_PROC_AUTO_TEXT 1000 APPL_MONITORING
SDK_MSG_PROC_AUTO_TEXT 1100 JOB_MONITORING
SDK_MSG_PROC_AUTO_TEXT 1200 INT_MONITORING
SERVICE_REQUEST_TEMPL 1 SMRT
SERVICE_REQUEST_TYPE 1 SMRQ
SLA_ESCAL_ACTIVE 0 X
SOCM_PROXY_FACTORY 0 CL_CHM1_PROXY_FACTORY
SYNCHRONIZE_PROJECT 10 X
SYNCHRONIZE_SOLUTION 11 X
TOP_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02_01_01_01
TOP_SERVICE_REQUEST_CATEGORY 2 AIC_CAT02_04_01
URL_DISPLAY_NOTE 1 http://service.sap.com/sap/bc/bsp/spn/sapnotes/index2.htm?numm={&1}&nlang=EN
URL_SEARCH_NOTE 1 http://service.sap.com/notes
VAR_AUTO_UPD_FROM_SAP_TDID 0 SU01
Right now if someone create a help --> support message in other system, my message goes to crmd_order but not to service deks crm_ui.
Anyone have an ideia?
Thanks Guys!
Ricardo Nolasco
Hi Ricardo,
PROCESS_TYPE 0 Parameter is the primary determination factor for Incidents. You have maintained SLFN, all the new tickets created via help --> support messagewould go to crmd_order, since SLFN is not compatible with CRM UI.
My advice:
Maintain ZMIN in PROCESS_TYPE 0 and this should be used in Test Management too. I am wondering why are you still using SLFN in 7.1 Test Management feature?
Regards,
Vivek
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Hi Vivek,
This is a old configuration, and like i see, its like that a long time.
But right now, i did that in the pass, i put the parameter PROCESS_TYPE 0 to ZMIN and when the users work with the test management, changing status for exemple, return a dump:
and that was the reason i maintain the process type in SLFN.
So my figth in this moment is like this.
Any ideia?
Thanks for you reply!
Best Regards;
Ricardo Nolasco Santos
Hi Ricardo,
Please go to the following SPRO path, and add the 'zmin' into the table
SPRO
-> SAP Solution Manager
-> Capabilities (Optional)
-> IT Service Management
-> Transactions
-> Specify Several Transaction Types
->Specify Transaction Type
-> Classify Transaction Type
Then the dump will be removed.
Hi Ricardo
You need to configure service desk message type for test management in STWB_SET transaction
same will help to get navigated.... if you find it under SPRO -Test Management
here you can maintain ZMIN for Test workbench error message OR you can use SMDT (copy to ZMDT) which is the new transaction type specifically designed for test management defects
check below
hope this helps
Regards
Prakhar
Hi Guys;
Hi just solved the problem, changing the old configuration of test management.
Rigth now its everyhing ok!
Thanks alot for all the replys and help.
Best Regards
Ricardo Nolasco Santos
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