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Forward a call

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Hi,

Anyone can help me?

I have a problem with forwarding calls from CRM using BCM, in the CDT i can forward a calls with no problem but if i try to forward a call from CRM the system prompt me an error: "Transfer contact Failed".

Thanks for support

Matteo Casanova

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Answers (1)

Answers (1)

Former Member
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Matteo,

We answered this question in an early post see here:

Basically, you need to add a + to your route patterns as IC Web automatically appends a + sign to a dial string.  If you want both CDT and IC web to work with outbound dialing you will need to create two separate patterns one for IC web and one for CDT.  You only need to this for external calls and not for internal to BCM.

Thanks,

Marcus