Agentry server connectivity issue with SAP server

[Private_Member_739866]

Hello,

We have installed Syclo Add-on on the server, which was hosted on the cloud And Agentry server installed on the local network. But when we connect Agentry server from our local network to SAP (Cloud network) it gives the error as per the 2nd attachment. To test we have installed the Agentry server on SAP server in the cloud Network and connectivity work fine as per the 1nd attachment We want to connect Agentry server with SAP from the local network Just for your information everything is working fine before 1 day Please find the attachment for your reference We have opened Connection and maintained credentials in secured area

"com.syclo.agentry.LoginBlockedException: RFC_ERROR_COMMUNICATION Connect from SAP gateway to RFC ser

ver failed

Connect_PM  GWHOST=50.57.219.238, GWSERV=sapgw01, ASHOST=50.57.219.238, SYSNR=01

LOCATION    SAP-Gateway on host ECCDEMO / sapgw01

ERROR      timeout during allocate

TIME        Thu Apr 17 10:43:53 2014

RELEASE    721

COMPONENT  SAP-Gateway

VERSION    2

RC          242

MODULE      gwr3cpic.c

LINE        2164

DETAIL      no connect of TP sapdp01 from host 50.57.219.238 after 20 sec

COUNTER    2

        at com.syclo.sap.Server.login(Server.java:340)

        at com.syclo.sap.Server.createServiceUser(Server.java:1278)

        at com.syclo.sap.Server.getServiceUser(Server.java:1363)

        at com.syclo.sap.Server.loadSAPProperties(Server.java:577)

        at com.syclo.sap.Server.initServer(Server.java:165)

        at com.syclo.sap.Server.<init>(Server.java:147)

        at com.syclo.sap.workmanager.Server.<init>(Server.java:21)

Exception: 21:13:58 04/17/2014 : 20 (Agentry3), JavaBackEndError (JAVA EXCEPTION CAUGHT: com.syclo.a

1. gentry.AgentryException: RFC_ERROR_COMMUNICATION Connect from SAP gateway to RFC server failed), Con

nect_PM  GWHOST=50.57.219.238, GWSERV=sapgw01, ASHOST=50.57.219.238, SYSNR=01

Failed to init Java Back End (Java v6.0.22.0 (JVM version 1.8.0_05, AJAPI version  build )) from ag3

1. javabe.dll

Event: 20, 150, Loading Development application definitions

Event: 20, 152, Loading Development application definitions for default localization "

Regards,

Paramvirsinh Jetawat

SAP BASIS Consultant

[sravanthi_polu]

Please check once  that there are proper access rights to connect from one network to other,check the firewall settings...etc.

Regards,

Sravanthi

[Private_Member_739866]

Hi,

The network and firewall settings were untouched from last so many time

Is there any changes needs to be done from SAP side

All the connectivity works fine before some time

Regards,