Issue related to Company name and Ip address

[Former Member]

Dear Experts,

When a user click the SAP icon the company name is not appearing, shown below

When user enters the correct userid and password automatically the  system will pop the IP Address screen

When the user enter the correct Ip address user gets an error saying the user code is and password is invalid

However the company name appears then user has to login again then SAP Opens.

Problem is why is not storing the company name once it is opened.and why the error comes everytime the user logins freshly.

I have tried in Admin login it has come. But other users login its same error, even though the rights have been given to SAP folder in C-drive

SAP Version is 8.82 PL 7

Thanks&Regards

Darshan Desai

[Former Member · Accepted solution]

Hii All,

Thank you  for all your suggestions.

The issue is resolved. The problem was related to the  specific Windows OS 8.1 user login .

In that particular system if any other windows user login id  had logged into SAP  the problem was not appearing .So we have had to reconfigure the windows login id of that particular user for whom the above problem  was appearing. By deleting the windows user account and restoring it.

If anyone face this problem, they can try this way it would definitely help..!!!

Thanks&Regards

Darshan Desai

[kothandaraman_nagarajan]

Hi,

For IP address, please make sure licence manager is running and set it automatic under services.

Thanks & Regards,

Nagarajan

[Former Member]

HI,

Thanks for the reply,the license manager is running and set automatic.Only some client system are facing the issue,others are running correctly.

Thanks&Regards

Darshan Desai

[Former Member]

Hi Darshan,

• Go to sap b1 setup folder, which should be C:\Program Files (x86)\SAP\SAP Business One\Conf if you have chosen default installation path.
• Now backup and delete b1-current-user.xml and b1-local-machine.xml
• Then copy b1-current-user-template.xml and paste into same folder, with new name b1-current-user.xml,
• And Copy b1-local-machine-template.xml and paste it to this same folder, with new name b1-local-machine.xml
• Now log in to SAP more than once, to check if license server still pops up
• If it persists, please go to sap b1  profile folder, which should be recorded in b1-config-path.txt like %USERPROFILE%\Local Settings\Application Data\SAP\SAP Business One
• Now Backup and delete this profile folder SAP Business One,then try to log in more than once,license server should not pop up.

Hope this is helpful,please.

[Former Member]

Hii Mohammed,

Thanks for the reply.

I tried these steps, but still the problem persists.

Thanks& regards

Darshan Desai

[Former Member]

Hi,

Pls unistall the client and after then delete SAP folder completly from the programe files.

Install the client then try again.

Regards

Sridharan.

[Former Member]

Hi,

Thanks for the reply, i tried the above method ,but when the user clicks the SAP Icon and

Run as Administrator then only the Company name will be stored and it doesn't ask the IP Address.

But when the icon is clicked directly the company name is not stored and the IP address pop up.

The user can't dially use as Run as Admin, as its an admin login.

But its happening only in some systems, other system are working even without admin privileges.

I also have provided full access to the SAP Folder in C-drive where SAP B1 is installed, even then the problem persists.

Kindly let me know if there is any other folder apart from SAP folder in C-drive of the local system. where full access is to be provided.

Thanks&Regards

Darshan Desai

[Former Member]

Hi,

  Go to User account control setting then change setting to never notify.

Try

[kothandaraman_nagarajan]

Hi,

Problem 1: When a user click the SAP icon the company name is not appearing, shown below

Check whether there is any lock screen (automatic screen lock)

Problem 2: When user enters the correct userid and password automatically the  system will pop the IP Address screen

Make sure internet connection are secured and there is no antivirus

Problem 3:

When the user enter the correct Ip address user gets an error saying the user code is and password is invalid

Restart the particular system and check again

Thanks & Regards,

Nagarajan