CRM sales order is not saved in CRM but in ECC

[Former Member]

Hi,

I am new CRM area and will not some hints on where to check.

When the the Sales orders are successfully created in CRM, they are replicated to R/3 but the sales orders are not saved in CRMD_ORDERADM_H table of the CRM system.

Also, I dont know see any details of the sales order in the interaction record document flow.

Can you please help me with any hints on where to check to fix this issue..

[Former Member]

Hi Sangameshwar,

In CRM you can have two scenarios for ERP Sales Order.

1. ERP Sales offer and Sales order, using the CRM User Interface to create directly the ERP Sales Documents with LORD interface. The document is only saved in ERP. I believe this the scenario you are using.

2. CRM Sales offer and Sales order, the document is saved both CRM and ERP. The documents are replicated via Middleware.

In both scenarios the interaction record should add the document in the doc. flow, it's probably a missing customizing in the interaction record.

Hope this information help you.

Regards,

Jorge G.