One Company Code into More than one Collection Segement

[Former Member]

Hi All,

Business Requirement:- for one business partner want to assign more than one collection specialist on basis of Division

Assumed Solution from my end:- We have 5 division which are belongs to same company code. So that we are going to crate collection segment 5 and same company code should assign to these collection segments.

So that we will get option to enter 5 collection group and specialist on basis of division.

Please rectify me or give me other solutions.

What will be impact if  on basis of my solution in worklist 

1. If one business partner has 5 collection specialist then system assign this customer to 5 collection specialist ?

2. if for one business partner we did not maintained any collection specialist or make it blank in BP master data for combination of  these 5 collection segment and group then how behave during creation of worklist?

Regards

Arun

[Former Member]

Hi Arun

Your solution will not work.

A BP can be assigned to a Collection Segment, however that Segment cannot have multi Groups assigned to it.

The Worklist is displayed at a Segment level and cannot be broken down at a more detailed level.

In short you will be unable to have 1 customer assigned to 5 Specialists for the same Company Code.

The only solution you could have would be to have 5 sold to's for the customer. Assign the sold to's a payer. Link the divisions to the sold to's.

The total debt will show against the Payer.

The sold to will have the debt per Division.

You can create BP's against the sold to - and set up Collections to look at Sold To's (Branch) and not Head Office (Payer)