NWBC 4.0 The Flash control is not responding.

[former_member195792]

Hi all,

Since our upgrade to SAP ECC 6 EHP 7, we encounter several issues with our NWBC 4.0

We use SAPgui 7.30 patch 9 and

NWBC 4.0 patch 13

When going to a screen inside the NWBC where it usually loads several KPI's , the screen now stays blank, enad we get the error message in the top of the screen:
The Flash control is not responding. Possibly the Java plug-in of the browser is deactivated or not installed.

Hence that we did not change anything on our frontends regarding Java versions etc.

All users are experiencing this at the moment.

I tried deinstalling Java 7 sp 55, and went back to Java 7 patch 9 without succes.
Java scripting is still enabled in the browser (IE 11), en the flash pluging is also enabled.

Any ideas on where to look for the solution ?

Best regards,

Menno

[former_member195792 · Accepted solution]

HI all,

The issue is finally resolved !

Via SE80, I had to import a new .SWF file.

[former_member368051 · Accepted solution]

Hi Menno,

Do you know where to find this GenericXceliusIsland.swf?

kind regards

Thomas

[former_member195792 · Accepted solution]

Hi Thomas,

No, I got it from SAP via the OSS message.
send me an email and I'll have a look if I still have it somewhere so I can send it to you by mail.

Menno.van.Rooij add xperi.nl

[former_member190996 · Accepted solution]

Hi, do you still have the GenericXceliusIsland.swf file? Can you please share it here?

[former_member195792 · Accepted solution]

Hi, Here is the file I had to use. Hope it works for you as well....

When downloaded, change the file type to .SWF

Best regards, Menno

[former_member190996 · Accepted solution]

Hi, Thanks a lot for sharing the file. Will try making the changes.

[vinay_baji2]

Hi,

Any luck yet on this? We are facing a similar issue on our netweaver portal and are looking for a solution on this. Any inputs on this would be highly hepful.

Warm Regards,

Vinay

[Former Member]

Hi - we discovered that the Flash was not installed on the Citrix Server and now its there all working as it should.

So check that your Flash is installed correctly I guess.

Thanks

Annabel

[former_member195792]

Hi Annabel,

What do you mean with "the Flash was not installed"?
Do you mean the flash player in your browser?

We have Flash player installed in the browser (IE explorer Firefox and Chrome), but it still doesnt work.

Best regards,

Menno

[Former Member]

Hi Menno,

We were struggling with the exact same issue in our Netweaver 7.4 BI Portal.

The solution was to activate the BusinessSuite Services in SICF in the Backend HR System [EHP7].

TCODE: SICF --> Navigate to: default_host/sap/public/BusinessSuite

and activate the Services.

Regards,

Lars

[former_member195792]

Hi Lars,

thank you for our reply,

unfortunately the services are already active on our system.

In our case, this is not the issue.

SAP has responded some time ago with the following:

"the flash file required by the application does not extist on your system."

I have asked them which flash file is meant by this, as flash is installed on the server, and in my browser. But again unfortunately, SAP does not respond anymore to my OSS message that has been open for 8 months or so now...

Best regards,

Menno

[rodolformoraes]

Hi!

I had this problem a while ago, and apparently flash player wasn't installed on Netweaver server side.

That was what my basis team said when i submited the problem to them. After that, the flash that wasn't responding started work again.

Hope that could help.

Best regards,

Rodolfo

[Former Member]

Hi - I have the same issue and we are trying to resolve. I will also raise an OSS message and update when I hear anything back.

Annabel

[Former Member]

Hi Annabel,

Was a Solution ever provided from SAP on this ?

Best Regards,

Lars

[rodolformoraes]

Hi all,

Any of you guys tried this?

Regards,

Rodolfo

[former_member195792]

Hi Rodolfo,

Thank you for your reply.

I checked the note mentioned, but this note is for EHP6,and our system is on EHP7.

The note cannot be implemented.

Best regards,,

Menno

[Former Member]

HI,

i am also facing the same issue and we raised the incident with SAP. they are working on it. i update the same if they will give any solution. also please if you get any solution.

Thanks & Regards

Balaji

[devender_goyal2]

Hi all,

did you guys get any success.

I also got the same issue.

Regards,

Devender

[former_member413692]

Hi,

Have you got the issue resolved? I am hitting the same issue and would like to know the solution.

Thanks,

Steven

[former_member195792]

Hi Steven,

No, not yet.

I have a message open at SAP support for several weeks now. They want to log on to the system, but despite several Phone calls to SAP support, the message hasnt been picked up further.

When I do get a reply, I will post it here.

Thanks,

Menno