Sold-To Party determination by the Reporter

[tsenol]

Hi,

We are the VAR partner and using Solution Manager for incident management.

Now with the Ibase, I can assign Sold to party easily. (as default)

But in our configuration, it's not mandatory to enter Ibase or anything.

So I need to determine Sold-to Party from only Reporter information. Is there any way to do it?

Regards

Tutku

[tsenol · Accepted solution]

Hi,

I've discussed this issue from a guy from SAP, now the sold-to-party is assigned correctly. Solution is below.

Regards

Tutku

1.) Create Access Sequence

SPRO

Create a new access sequence and define the parameter as mentioned below

2.) Assign Access Sequence

Select your determination procedure which is assigned to your used transaction type

Mark Function ‘Sold-To Party (CRM) in node ‘Partner Functions in Procedure’

Define your newly created access sequence

[Former Member · Accepted solution]

Hi Tutku.

I performed steps mentioned above (in non VAR ITSM)

but as a result in the Sold-to-Party field I see only bp name of Contact Person

(instead bp name of Sold-to-Party).

--

regards,

Yessen

[palaniappan_n · Accepted solution]

Hi Yessen,

     I'm facing same kind of issue as yours. Did you get any update on this. Thanks.

Regards,

Palaniappan

[tsenol]

Any other idea?

[Former Member]

Hi, only 1 method for BRFplus, if you see in forum more solution for BRF,

for Example, you can determinate incident for there priority.

BR, Bakhtiyar.

[Lluis]

Hello Tutku,

You can do it using BADI "COM_PARTNER_BADI"  using the method "DETERMINATION_ADD_IN_1"  there you can update exporting table " et_found_partners" with your own partner determination.

You can see an example on the next Standard implementations:

AI_SDK_MSGPROC_SUPP	Relationship between Processor and Support Team
CMS_PARTNER_DETERM_A	Partner Determination using Hier Tree and BP Relationship
CRM_COD_PAYER_SET	Set Copy Template for Cash-On-Delivery Partner (e.g. Post)
CRM_PARTNER_AUGRP_AC	Authority check based on authority object B_BUPA_GRP

To check it just go to tx: SE18 -> Select BADI Name "COM_PARTNER_BADI"  -> menu "Enhacement-Implementation" -> "Overview".

Regards,

Luis

[tsenol]

Hello Luis,

Yes I found something in SE18 that you mentioned but It's the first time for me look for BADIs. So If there is another way to do this, it can be better for me as a Basis guy. If not I need to learn more for BADIs.

Thanks anyway,

Regards

[former_member118647]

I belive you can do this by using BRFplus. Have a look a standard BRFplus wiki page where they have shown a usuage of BRFplus to determine support team. In similar way you can create sold to party determination based on reporter

http://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+...

also look this one if you want to create your own logic

http://scn.sap.com/docs/DOC-53082