Copy data from SAP CRM Service Request to an ERP work order in CRM

[Former Member]

Hi Experts

Got a kinda peculiar (for me) requirement in my current project got the following requirements:-

1. Based on the multi level categorization of the Service Request it should create or allow creation of the relevant Work Order type (ERP work order) as a follow up transaction and also copy some of the data over. This is to be done in the IC scenario where the agent creates the Service request to identify the type of work and then calls Transaction launcher or GUI for windows (preferable) to create the ERP Work Order.

Any thoughts how this can be achieved?

The only way I can think of is a copy control badi implementation but curious if anyone knows a better way.

Thanks in advance!

Regards

JD

[ocpjcp]

Hello JD,

Please check the implementation of cl_crm_ic_ssc_hcm_process -> create.

Selected Categorization while creating the service request is used to launch the corresponding HR P&F from the ERP system using transaction launcher.

Hope this helps.

Regards,

Parveen