Could not load file or assembly 'CrystalDecisions.Enterprise.InfoStore

[former_member593994]

Hello

I need some help!

How to solve the following error in Crystal Reports 2008?

Could not load file or assembly 'CrystalDecisions.Enterprise.InfoStore,
Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one
of its dependencies. Unableto find the specified module.

Note: The reinstallation of msi file doesn't resolve.

Operating System: Windows 7 64 bits

[former_member593994 · Accepted solution]

Hi Don,

Running the application that encapsulates the Crystal Reports as Administrator did not resolved the issue.

Perfeito Aguiar

[former_member183750 · Accepted solution]

Hi Perfeito

Are you actually using the CrystalDecisions.Enterprise.InfoStore in your app? If not, can you remove it from the app references?

Can you see the assembly in the GAC?

- Ludek

[former_member593994 · Accepted solution]

Hi Ludek

My application doesn't use CrystalDecisions.Enterprise.InfoStore and doesn't having any references to remove.

Yes, I can see the assembly in the path:

C:\Windows\assembly\GAC\CrystalDecisions.Enterprise.InfoStore\12.0.1100.0__692fbea5521e1304

-Aguiar

[former_member593994 · Accepted solution]

Hello,

After much research and attempts we did not resolved the issue we arrived to conclusion that is not a problem of Crystal Reports!

The issue was resolved for himself with the automatic Windows updates

Were no clues how to solve it.

Perfeito Aguiar

[former_member11696]

Are you getting this error on your DEV PC or on a client PC?

Likely missing the Microsoft VS 2005 C++ Security runtime or possibly the Framework needs to be updated.

Don

[former_member593994]

Hi Don

The error occurs on a cliente PC.

The runtime (VS 2005 C++ and Framework) are updated.

We also have audited possible problems with the anti-virus, but the problems subsist.

The VS runtime 2005 c++ or Framework have some special fix?

Any new clues?

Gratefully

Aguiar

[former_member11696]

Use ProcessMonitor and look for any Access Denied errors or Failed to load.

Try right clicking on your EXE and run As Administrator.

Don

[former_member593994]

Hello Don

Finally got to run the ProcessMonitor and sensed the following suspicious process:

16:54:57,2198279             I2SPrintNetApp.exe      4676      CreateFile                C:\windows\assembly\GAC_32\CrystalDecisions.CrystalReports.Engine\12.0.2000.0__692fbea5521e1304                PATH NOT FOUND          Desired Access: Read Attributes,
Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode:
Read, Write, Delete, AllocationSize: n/a

16:54:57,2237512             I2SPrintNetApp.exe      4676      CreateFile                C:\windows\assembly\GAC_32\CrystalDecisions.Shared\12.0.2000.0__692fbea5521e1304      PATH NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open
Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize:
n/a

16:54:57,2265277             I2SPrintNetApp.exe      4676      CreateFile                C:\windows\assembly\GAC_32\CrystalDecisions.ReportAppServer.CommLayer\12.0.1100.0__692fbea5521e1304                PATH NOT FOUND          Desired Access: Read Attributes,
Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode:
Read, Write, Delete, AllocationSize: n/a

16:54:57,2529719             I2SPrintNetApp.exe      4676      CreateFile                C:\windows\assembly\GAC_32\CrystalDecisions.ReportAppServer.ClientDoc\12.0.1100.0__692fbea5521e1304                PATH NOT FOUND          Desired Access: Read Attributes,
Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode:
Read, Write, Delete, AllocationSize: n/a

With this its possible to get a solution?

I can send the log file if necessary

I appreciate your help

Thank you Don

Aguiar

[former_member183750]

From the ProcMon logs, it appears the the process does not have rights to the GAC. Please see if you can give the process rights to read the folder.

- Ludek

[former_member11696]

Try right clicking on your app and selecting Run As Administrator, see if that works.

Don

[former_member183750]

For starters, it would be good to have the name of the MSI you are trying to run.

- Ludek

[former_member593994]

There is CRRuntime_12_4_mlb.msi.

- Perfeito Aguiar

[former_member188030]

Is your application developed using Businessbjects Enterprise SDK?

If yes, then you would need to install XI 3.1 .NET SDK MSI. It is available for download on www.service.sap.com.

- Bhushan