Header status is not getting set to Completed on setting the item system status

[Former Member]

Hi All,

In the service order we are changing the item system status to completed by using an action. On setting the item system status we are expecting the header system needs to be set to completed, but this is not happening.

We are using this FM:CRM_STATUS_CHANGE_EXTERN_OW to set the item system status.

If i change manually the item system status to completed, header system status is also getting set to completed.

Could any one of you please tell me what might be the issue or is there any SAP Notes needs to implemented to achieve the functionality.

Thanks in Advance.

Regards,

Tej

[Former Member]

Tej,

You say -

If i change manually the item system status to completed, header system status is also getting set to completed.

When is this not happening? In some program or idoc processing? Authorization failure may be a cause.

Regards,

Niraj

[Former Member]

Hi Niraj,

In our case we were trying to change both User status and system status at item level using a Badi in action definition.

When the system status is set to completed at item level, header status was not getting changed to completed.

To resolve the issue we created two action definition, So that header status should set to completed.

1. To set the user status at item level.

2. On basis of new user status we are triggering other action to set the item system status to completed.

Regards,

Tej

[Former Member]

Tej,

1. Normally we need not set system status explicitly. If a proper system status is linked to your user status in configuration, then, on setting user status corresponding system status gets set.

Have you checked your status profile? All correct there?

2. The other thing is setting header status. This can be done using - CRM_ORDER_STATUS Badi. This is a filter dependent Badi. Implement it for item level user status, the one which is needed for setting header status. In AFTER_CHANGE method, you can set status for header.

Regards,

Niraj

[dharmakasi]

Hi Tej,

As far as i know if you are setting item status or header status you would need to set the other status explicitly, it would not work in an automatic way.

If you would know that all the items status is going to completed you can set the header status also as wll by coding right?

Best Regards,

Dharmakasi.

[Former Member]

Hi Dharmakasi,

Thanks for your inputs.

In standard if we change the item system status to completed then header status will be set to the same.

In our case the method which we are using in the action definition, we were trying to change both user status and system status, in the item level only user status was getting set but system status was not getting set.

What we did is we created one more action to set the system status at the item level. After setting the system status at item level, header status also is getting set automatically.

Thanks.

Tej