How can I show archive Service Confirmation in webUI

[Former Member]

Hi all,

I'm envolved in an archiving project.

We'll use the Interaction History for see by webUI the archive object.

Now I have a problem with service confirmation (BUS2000117, archive object CRM_SRVCON).

I'm able to archive these objects and see them from SARA, SARI; etc. the problem is related to web UI. we are using Interaction History for retrive archived object, but in the list of busieness category service request is not present'

any idea for retriving service confirmation in webUI?

thanks in advantage

Enzo

[Former Member · Accepted solution]

Hi Enzo,

You can fetch archived service confirmation using Archive search option in the existing Search view, i think you can make use of this.

Regards,

Shobhit

[Former Member · Accepted solution]

Hi Shobhit,

for searching archived object I use "Interaction History" component (ICCMP_BT_INR).

from you print screen I understand you are using other one.

Do yuo open this functionality with business role IC_AGENT? if not with Business Role do you use?

which is the component?

many thanks

Enzo

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Hi found it. It is the standard searvice confirmation search, that ha the button "archive search"....

thanks and regards

Enzo

[Former Member · Accepted solution]

Good if that has solved your purpose.

Regards,

Shobhit