Change status profile of Service order

[stefan_porges1]

Hi,

we like to harmonize all status profile of all incident process types  we have in our system. This means we like to create one status profile and assign this to 5 different process types. The problem is, we have in our system round about 20000 incidents and ( open and closed). This incidents have to be migrated. I think we have to change E-Status and Status profile and change documents. Are there any experiences with this task. I found nothing what really works (change status profile) in this time. I checked CRM_STATUS_PROFILE_CHANGE but dosn't work for me.

Could anyone give some hints how to handle this problem?

Kind regards Stefan

[dharmakasi · Accepted solution]

Hi Stefan,

You can try the below code to change the status and status profile

ls_status_com-ref_guid = lv_guid."document guid

        ls_status_com-ref_kind = 'A'.

        ls_status_com-user_stat_proc = 'CRMACTIV'. " status profile

        ls_status_com-activate = 'X'.

        APPEND ls_status_com TO lt_status_com.



        ls_input_fields-ref_guid = ls_status_com-ref_guid.

        ls_input_fields-ref_kind = 'A'.

        ls_input_fields-objectname = 'STATUS'.

        CONCATENATE ls_status_com-status ls_status_com-user_stat_proc INTO ls_input_fields-logical_key.

        ls_fieldname-fieldname = 'ACTIVATE'.

        INSERT ls_fieldname INTO TABLE ls_input_fields-field_names.

        INSERT ls_input_fields INTO TABLE lt_input_fields.

CALL FUNCTION 'CRM_ORDER_MAINTAIN'

        EXPORTING

          it_status         = lt_status_com

        CHANGING

          ct_input_fields   = lt_input_fields

        EXCEPTIONS

          error_occurred    = 1

          document_locked   = 2

          no_change_allowed = 3

          no_authority      = 4

          OTHERS            = 5.

      IF sy-subrc EQ 0.

        INSERT lv_guid INTO TABLE lt_guids.

        CALL FUNCTION 'CRM_ORDER_SAVE'

          EXPORTING

            it_objects_to_save = lt_guids

          EXCEPTIONS

            document_not_saved = 1

            OTHERS             = 2.

        IF sy-subrc IS INITIAL.

          COMMIT WORK AND WAIT.

     endif.

Best Regards,

Dharmakasi

[stefan_porges1 · Accepted solution]

Thank you, it works.

Kind regards Stefan

[Former Member]

Hi stefan porges1,

                         change with crm_order_maintain,pass status , status profile field and logical_key in input field as status+status profile.

Padma.