Confirmation exists for Service Order 3XXXXXXXXX Issue

[Former Member]

Hi Everyone,

Lately I have been running into this issues quite constantly.

When I create a Service order everything looks fine and system runs smoothly and while I am creating the Service Confirmation doing a follow up on this Service order I come into this issue, right when I am trying to save the Service confirmation this message appears not allowing me to save.

! Confirmation exists for Service Order 3XXXXXXXXX.    And when I check in the Service Order there is no Service Confirmation.

Has any of you encounter this same issue?

I would greatly appreciate your comments on this matter.

Regards.

Ezequiel Anaya

[Former Member]

Hello Anaya

Multiple Service confirmations are allowed for a service order.

You can debug and check  whether this error message is coming from standard  code. or any enhancement is causing this problem.

regards

naresh

[Former Member]

Hi Anaya,

It seems Service confirmation is created automatically in backend. Can you check in GUI , transaction CRMD_ORDER for service order number 3000009781, if there is any service confirmation assigned?

Best Regards

Ganesh Somasundaram