Hi Tarun,
Open the Document for e.g. Contract Document, on the Document Tab there is an option for Phase Information open that page this will give you all the information related to the phase and where it is stuck, with which user it is pending etc.
Now since the workflow is stuck, either you can restart the Demon Registration via background Task Status. or else Cancel the Workflow so it can be restarted. by doing the below steps.
1) goto Setup
2) open Workflow Definition Under Workflow.
3) now choose the phase at which your Workflow is stuck.
4) open that phase.
5) under Reports Tab there is option for " Current Workflow Processes"
6) open the Current Workflow Processes
7) search the document which is stuck
😎 click on the "X" mark = Cancel the workflow process option
9) it will take you to the workflow cancel wizard screen. give the comment why you need to cancel this and click on Finish
10 ) once the Workflow is canceled the phase will go to the Requester review phase and form here you will have to manully move to the next phase. so the workflow can be restarted. once done refresh it.
11) before doing this take Approval from the customer.
If the above does not work and still there is an issue then please check the Pre- Phase script.
Let me know if this works.
Thanks
kanchan
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