CPS Desktop Operator Messages

[Former Member]

I am trying to set up the Desktop operator message pop up on CPS, I put in the correct URL in the host name as directed but continue to receive error message: Could not connect to server(12007). Any help would be appreciated. 

[Former Member · Accepted solution]

Hi Tim,

Please check below link. It may help you

https://help.sap.com/saphelp_crm700_ehp02/helpdata/en/df/73465cbc8f4dce89c2540343a487a3/content.htm?...

[nanda_kumar21]

Hi Tim,

Please make sure you are able to access the same URL in your desktop browser.

If you used to connect to a VPN, please connect to the VPN and then try it.

Alternately, you can also telnet to the port first and then confirm the whether you are able to reach the Redwood servers port.

It can either be firewall (contact your network team) or might be because you are not in the same network as your redwood server, in which case, you might have to connect to the vpn first.

Can you please paste the error stack trace here, if it is still not fixed?

Thanks

Nanda

[Former Member]

OK, thanks for the help I figured it out, I was trying to use the wrong port. Once I put in the correct port it connected right away. Thanks again for the help.