CRM 7.0 EHP2 IC WebClient Transfer Button

[Former Member]

Hi,

I have successfully developed our proprietary CMS to integrate with SAP CRM 7.0 EHP2 using ICI 3.07.

Everything is working as expected except the Transfer button in the toolbar.

When I initiate a transfer, the CMS is receiving a setAttachedData message.

Shouldn't it be sending a forward request?

Is this an issue with the button configuration? If so, where would I change this?

Any help is very much appreciated.

[Former Member · Accepted solution]

Hi Khristy,

Did you manage to solve this? – we are facing the same issue here

[Former Member · Accepted solution]

Hi,

Yes.

When you receive the SetAttachedData event from SAP ICI, respond to it.

Then right after, send a PhoneCallChanged event of the call's current state.

Once you do this, SAP will send you the Forward event.

Let me know if you have any other questions.

Thanks,

Khristy

[Former Member · Accepted solution]

Thanks a lot Khristy,

This should be put in the documentation somewhere…