Xcelsius 4.0 export to PPT with a blank page

[Former Member]

Hi, I'm in big trouble. I developed an Xcelsius dashboard and exported it to PPT a few months ago. Now if another person wants to open the PPT it shows an empty page! The strange thing is that I can open the PPT with my computer.

Does anyone ever encounter this problem and who has a solution? Would be much appreciated for any help!

Weiwei

[Former Member · Accepted solution]

Hi Weiwei,

As mentioned above this is a known issue with Adobe Flash player ver 14.

Please follow the blog :

http://scn.sap.com/docs/DOC-56151

Try exporting the dashboard as PPT from Dashboards Designer. Then open the .PPT file and save it as .PPTX or .PPTM.

If the above didn't helped, I would suggest you downgrade version of Adobe Flash player to 13, both on end user's system as well as where dashboards designer is installed.

You could also try the steps mentioned in SAP Note:

1767433 - Opening a Dashboard files exported from Dashboard Design to SWF, PDF, PowerPoint, or html format stuck on "Initializing" phase when queries are used in the .XLF source file.

Symptom:

Unable to open a Dashboard file.

Opening a SWF, PDF, PowerPoint, or html Dashboard file stuck on "Initializing" phase.

Environment:
SAP BusinessObjects Dashboard Design 4.0

Reproducing the Issue:
Create a blank Dashboard with Dashboard Design 4.0.x

Add query to the Dashboard using the query browser panel.

Save the model and export it to SWF, PDF, PowerPoint, or html format.

Cause:
The dashboard is trying to access external data

Resolution:
To access external data, the file must be trusted.
For a PDF file, In Adobe Reader, click edit>preferences>security (enhanced).

For any other file type:

1. Open the Adobe Settings Manager in a web browser via the link available here.

2. Click Global Security Settings Panel.

3. On the Global Security Settings Panel:

         a.In the "Always trust files in these locations" drop down, select Add location.

         b.Click browse for files.

         c.Do one of the following:

For a PowerPoint file, navigate to the PowerPoint.exe location.

For all other file types, Navigate to the location of this file.

    d.  Click open

Close the Adobe Settings Manager and re-open this file.

Let me know if this helps.

Thanks,
Neha

[Former Member · Accepted solution]

Issue reported for Adobe Flash 14 is fixed in the new BETA release of latest Flash player. BETA release can be downloaded from:

http://scn.sap.com/docs/DOC-56151

Thanks,

Neha

[Former Member · Accepted solution]

Hi, thank you so much for the answers.

@ Neha: I installed the beta flah player. Now the dashboard can be exported to PDF, but not to PPT. Do you have any idea how to fix that?

Many thanks!

Weiwei

[Former Member · Accepted solution]

Can you please help me with the OS you have?

- Neha

[Former Member · Accepted solution]

Hi, Neha,

I use windows 7.

Weiwei

[amit_mathur · Accepted solution]

Hi Weiwei,

Could you send the snapshot of the Flash player version installed on your machine?

For snapshot: Right click in the preview mode of Dashboards and take the snapshot of the pop-up.

Also, make sure the local drive is added in the Global setting of the Flash player as mentioned in the previous update.

Regards,

Amit

[Former Member]

That works! Thank you so much!

I'm wondering when Adobe will have an official update to address this problem? As our IT system automatically update all programs everyday, the beta version can't stay in m computer for more than 1 day. Hopefully there is a "permanent" solution soon!

Weiwei

[Former Member]

Great to see that it works.

Would request you to close the thread

Thanks,

Noopur

[Former Member]

Hi, Neha and Noopur,

I think I didn't intall the corrent version of adobe. However in the link for download adobe, I have  to choose the flash player foor all browsers, including IE and google chrome. Do you suggest me to install also the active-X?

Thank you very much for the answers!

Weiwei

[Former Member]

Hi Weiwei,

First try uninistalling the existing Flash Player using uninstaller for Flash player.

Then Install the 14 beta version for IE and test it.

Let me know if this works

Regards,

Noopur

[Former Member]

Hi Weiwei,

First confirm the Flash player. You could check this from Control Panel ->Programs and features.

Adobe Flash player 14

Whereas Adobe Falsh palyer 14 Beta version entry would be as below:

If it matches, try performing the following steps:

1. Open the Adobe Settings Manager  via below the link

Adobe - Flash Player : Settings Manager - Global Security Settings panel

2. Click Global Security Settings Panel.

3. On the Global Security Settings Panel:

• Click on the option "Always allow".
• In the add location, click on Browse for files and go to power point.exe.
• Along with it add C:\

4. Close the Adobe Settings Manager and re-open this file.

Let me know if this helps.

Regards,

Noopur

[Former Member]

Hi Weiwei,

Confirm the flash player version you are using

Adobe Flash player 14 is having issues with Dashboard designer.

For more information go through the following link.

Dashboards issues with latest Adobe Flash Player 14.0

As a workaround install Flash player 13.

Also to uninistall flash player14, use flash uninstaller which is provided by Adobe.

Hope this helps.

Regards,

Noopur