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Errors on NW74 installation

Former Member
0 Kudos

Dear experts,

when I install the nw74 on redhat el6, the following error occurs, hope you can help me to resolve this problem. thank you

[root@tcldev sapinst_exe.2810.1405934719]# ./sapinst

SAPinst build information:

--------------------------

abi version:   722

make variant:  720_REL

build:         1501460

compile time:  Jun 27 2014 16:57:10

make type:     optu

codeline:      720-2_REL

platform:      linuxx86_64

Exe directory: /tmp/sapinst_exe.2810.1405934719

guiengine: 2014-07-21 17:26:55 Waiting for client connection (1)

Starting GUIServer using:

  SAPinst port         : pipe:4:7

  GUIServer port       : 21212

  GUI autostart        : on

  GUI mode             : normal

  command       : /tmp/sapinst_exe.2810.1405934719/jre/bin/java -Xmx256M -Dsap.env.var.javahome=SAPINST_JRE_HOME -cp /tmp/sapinst_exe.2810.1405934719/JAR/instgui.jar SDTServer rootdir=/root/.sdtgui config=jar:sdtserver.xml guiport=21212 httpport=4239 -nolock -srvarg=/SAPinstService/host=127.0.0.1 -srvarg=/SAPinstService/port=pipe:4:7

MessageLib: ERROR: unable to open URL 'file:///tmp/sapinst_exe.2810.1405934719/messages.xml'

MessageLib: ERROR: unable to open URL 'file:///tmp/sapinst_exe.2810.1405934719/messages.xml'

You start the installation without specifying a startup file via SAPINST_CONTROL_URL in the directory /tmp/sapinst_exe.2810.1405934719. The framework assumes that control.xml or product.catalog has to be used but there doesn't exist such files.If there exist an installation with a different startup filename please specify that filename via SAPINST_CONTROL_URL.

guiengine: No GUI server connected; waiting for a connection on host tcldev, port 21212 to continue with the installation

Jul 21, 2014 5:26:56 PM [Info]: *************************

Jul 21, 2014 5:26:56 PM [Info]: Starting Server

Jul 21, 2014 5:26:56 PM [Info]: Reading server configuration.

Jul 21, 2014 5:26:56 PM [Info]: Reading service configuration SAPinstService.

Jul 21, 2014 5:26:56 PM [Info]: Configuring LogManager ...

Jul 21, 2014 5:26:56 PM [Info]: *************************************************

Jul 21, 2014 5:26:56 PM [Info]: Starting SL Controller listening on port 21212 ...

Jul 21, 2014 5:26:56 PM [Info]: StorageService switched off.

Jul 21, 2014 5:26:56 PM [Info]: Initializing SecurityManager ...

Jul 21, 2014 5:26:56 PM [Info]: Server certificate fingerprint is 6A 80 C9 C5 1A 0C 25 47 B7 B6 65 E8 86 CA FA 49

Jul 21, 2014 5:26:56 PM [Info]: HTTPManager switched off.

Jul 21, 2014 5:26:56 PM [Info]: WebstartService switched off.

Jul 21, 2014 5:26:56 PM [Info]: RoleService switched off.

Jul 21, 2014 5:26:56 PM [Info]: AlertService switched off.

Jul 21, 2014 5:26:56 PM [Info]: NotesService switched off.

Jul 21, 2014 5:26:56 PM [Info]: ProcessService switched off.

Jul 21, 2014 5:26:56 PM [Info]: MIDService switched off.

Jul 21, 2014 5:26:56 PM [Info]: Starting FileService ...

Jul 21, 2014 5:26:56 PM [Info]: LogService switched off.

Jul 21, 2014 5:26:56 PM [Info]: MailService switched off.

Jul 21, 2014 5:26:56 PM [Info]: Starting services ...

Jul 21, 2014 5:26:56 PM [Info]: Starting service "SAPinstService" ...

Jul 21, 2014 5:26:56 PM [Info]: Service "SAPinstService" started

Jul 21, 2014 5:26:56 PM [Info]: Services started.

Jul 21, 2014 5:26:56 PM [Info]: SL Controller started.

Jul 21, 2014 5:26:56 PM [Info]: Starting GUI ...

Jul 21, 2014 5:26:56 PM [Info]: /tmp/sapinst_exe.2810.1405934719/jre/bin/java -XX:+HeapDumpOnOutOfMemoryError -Xmx256M -cp /tmp/sapinst_exe.2810.1405934719/JAR/instgui.jar SDTGui host=localhost port=21212 service=SAPinstService -noauth

Jul 21, 2014 5:26:56 PM [Info]: GUI started.

Jul 21, 2014 5:26:57 PM [Info]: >> <<< frog.jar: version 7.20.19 03/09/11 sap.theme: null >>>

guiengine: 2014-07-21 17:26:58 Start client logon ...

guiengine: 2014-07-21 17:26:58 Remote Access User not set

guiengine: 2014-07-21 17:26:58 Starting auto logon

guiengine: 2014-07-21 17:26:58 Nonce file's rights were set

guiengine: 2014-07-21 17:26:58    Sending authentication request ...

guiengine: 2014-07-21 17:26:58    Waiting for authentication ...

guiengine: 2014-07-21 17:26:58    Logging in with nonce ...

guiengine: 2014-07-21 17:26:58 Auto logon successful

guiengine: 2014-07-21 17:26:58 Client successfully logged on from child process at (5:6)

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> # A fatal error has been detected by the SAP Java Virtual Machine:

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> #  SIGSEGV (0xb) at pc=0x000000345e214d70, pid=2897, tid=140248609691408

Jul 21, 2014 5:26:58 PM [Info]: >> # accessing faulting address: 0x0000000000000000

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> # JRE version: Java(TM) SE Runtime Environment (6.0_71-b11) (build 6.1.062)

Jul 21, 2014 5:26:58 PM [Info]: >> # Java VM: SAP Java Server VM (6.1.062 24.51-b03 Feb  7 2014 00:44:50 - 61_REL - optU - linux amd64 - 6 - bas2:210946 (mixed mode) compressed oops)

Jul 21, 2014 5:26:58 PM [Info]: >> # Problematic frame:

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> C  [ld-linux-x86-64.so.2+0x14d70] (sp=0x00007f8e2c8f53a8) (pc=0x000000345e214d70)

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> # Will write core dump when quitting, default location: /tmp/sapinst_exe.2810.1405934719/core or core.2897

Jul 21, 2014 5:26:58 PM [Info]: >> #

Jul 21, 2014 5:26:58 PM [Info]: >> # An error report file with more information is saved as:

Jul 21, 2014 5:26:58 PM [Info]: >> # /tmp/sapinst_exe.2810.1405934719/hs_err_pid2897.log

Jul 21, 2014 5:27:00 PM [Info]: >> #

Jul 21, 2014 5:27:01 PM [Info]: >>

Jul 21, 2014 5:27:01 PM [Info]: >> # If you would like to submit a bug report, please visit:

Jul 21, 2014 5:27:01 PM [Info]: >> #   http://service.sap.com/message

Jul 21, 2014 5:27:01 PM [Info]: >> # Please save the hs_err file(s) and the written core dump for further error analysis

Jul 21, 2014 5:27:01 PM [Info]: >> # See SAP note 1500116 for further information on collecting core dumps after SAPJVM crashes

Jul 21, 2014 5:27:01 PM [Info]: >> # The crash happened outside the Java Virtual Machine in native code.

Jul 21, 2014 5:27:01 PM [Info]: >> # See problematic frame for where to report the bug.

Jul 21, 2014 5:27:01 PM [Info]: >> #

Jul 21, 2014 5:27:02 PM [Info]: >> Closed input stream

Jul 21, 2014 5:27:02 PM [Error]: GUI terminated with return code 134

Jul 21, 2014 5:27:02 PM [Info]: >> Closed input stream

guiengine: 2014-07-21 17:27:02 Sending Logoff

guiengine: 2014-07-21 17:27:02 Client connection ended (1)

guiengine: 2014-07-21 17:27:02 Waiting for client connection (2)

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

hi,

this is the log file in the attachment.

divyanshu_srivastava3
Active Contributor
0 Kudos

Please try with latest SWPM and correct version.

Do not set JAVA env variable.

divyanshu_srivastava3
Active Contributor
0 Kudos

Hi,

Please share /tmp/sapinst_exe.2810.1405934719/hs_err_pid2897.log

Divyanshu

Former Member
0 Kudos

Dear Divyanshu,

Please find the log file in the attachment.

Thank you for your replay.