SMTP mails not working in SAP NW7.31 for Password Reset app in login page.

[Former Member]

Hi Experts,

We are working on NW7.3 EHP1 SPS09 portal system. We have enabled the Get Support link in logon page for password reset. We have done the java mail configuration in below places.

1. In System Administration-> Notification emails.

2. NWA-> java system properties.

In QAS portal system we are able to get the email notifications but in PRD system also we have done the same configurations but its failing.

I have created one custom application for sending emails through the SMTP java mail. Its working in QAS and getting below error in PRD system.

javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 553 sorry, relaying denied from your location [XX.XX.XX.XX] (#5.7.1)

If anyone of you faced similar kind of problem, please provide your valuable inputs.

THanks,

Regards,

Ramesh,

9945757238.

[vdurgarao09]

HI Ramesh,

Please check this below link.you will get some helpful information.

Quick Guide to SMTP Configuration - SAPconnect (BC-SRV-COM) - SAP Library

Regards,

Durga Rao.

[siddharth_jain]

try set trace level to debug if possible of sendmail application or check if smtp server is not blocked from your prod portal,involve network team to check this or do a telnet to smtp server with the portal in question