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CrystalReports2013ReportApplicationServer fails to start after DataServices installation

Former Member

On a RHEL 6.5 OS with Oracle 11g database:

After a successful install of BI Platform 4.1 sp2 all servers including CrystalReports2013ReportApplicationServer are up and running.  Even after restarting them everything is fine.

I then install DataServices 4.2 sp1 p3, Successfully, which creates an EIMAdaptiveProcessingServer in the server list, and restarts all BI services.  The CrystalReports2013ReportApplicationServer fails to start.  After a restart of application server and back end services utilizing the ./stopservers command, the ReportApplicationServer fails to start with a very poor log message:

It seems as though the only command line parameters that now exist, which seem odd are:

-loggingPath /home/boe42/sap/sap_bobj/logging/

Any help would be greatly appreciated!

So I put on -trace and restarted only to see an extremely unhelpful log message:

|dd89098c-f78e-3193-b252-795e6120b414|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(sidaemon.cpp:417) SUNIXDaemon::init: starting^^

sidaemon.cpp:157:-: TraceLog message 9

|3014852d-dcb3-a3a0-8548-3c8998dc97f6|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||SUNIXDaemon::init: redirecting stdio to /dev/null^^

sidaemon.cpp:210:-: TraceLog message 10

|ae9f1352-3df5-b61c-3899-3c2f612f8258|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(sidaemon.cpp:210) installing fg terminiation handler^^

sidaemon.cpp:221:-: TraceLog message 11

|a14d05d4-98f3-9c59-b77d-08dd6d4d5ded|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(sidaemon.cpp:221) installing abnormal sys handler^^

siservercleanup.cpp:90:-: TraceLog message 12

|41759cef-632c-9b91-4e2c-19b0136ac0a0|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(siservercleanup.cpp:90) Abnormal signal handling is disabled.^^

sidaemon.cpp:513:-: TraceLog message 13

|12512808-1fce-e4c6-101e-1fc662245ebc|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(sidaemon.cpp:513) SUNIXDaemon::init: finished^^

sresmanager.cpp:334:-: TraceLog message 14

|561d941a-87fc-4e4e-864a-0129bfc1a482|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||SResourceSource::LoadString 50209^^

sresmanager.cpp:338:-: TraceLog message 15

|9bd5d41a-5eac-ef26-5447-392499ae4eb1|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||SResourceSource::LoadString Starting Crystal Reports Application Server : %1^^

sresmanager.cpp:334:-: TraceLog message 16

|13fcb322-cbf6-53c1-a0af-d35934f35196|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||SResourceSource::LoadString 35740^^

sresmanager.cpp:338:-: TraceLog message 17

|23bea36e-fe5a-131d-79e8-e94d0122b624|2014 07 23 20:46:32:344|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||SResourceSource::LoadString Daemon message from %1: %2.^^

sidaemon.cpp:599:-: TraceLog message 18

|66153dd6-310b-8818-3443-193d523dc742|2014 07 23 20:46:32:346|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||**daemon: NO customer cleanup!^^

sidaemon.cpp:544:-: TraceLog message 19

|4cded724-3acd-85d5-bf07-099c7f023ff0|2014 07 23 20:46:32:347|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1462548528|| ||||||||||||||||||||||(sidaemon.cpp:544) SUNIXDaemon::run: waiting to stop and uninitialize...^^

sresmanager.cpp:334:-: TraceLog message 20

|801bd186-7c42-1f8f-9fb0-9b1934ac6313|2014 07 23 20:46:32:347|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1464744816|| ||||||||||||||||||||||SResourceSource::LoadString 50212^^

sresmanager.cpp:338:-: TraceLog message 21

|0ca9bcde-7fd3-d3ef-5376-1fa78b3d3da5|2014 07 23 20:46:32:347|-0700|Information| |==| | |rptappserver_pdxsasqa109_corp_ositax_com.CrystalReports2013ReportApplicationServer|29265|1464744816|| ||||||||||||||||||||||SResourceSource::LoadString Crystal Reports Application Server is down.^^

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Check the PAM, RHEL 6.5 is not supported by 4.1 and definetivelly it not support CR2013

your services in CMC should be down

Former Member
0 Kudos

False, I have the PAM open in front of me and it states that RHEL 6 is supported, with a caveat of 'minor versions are supported by reference', as well Crystal 2013 states that after SP01+ it is supported and I am on SP2 as noted.

Former Member
0 Kudos

Ok,

Check on CMC if Crystal reports servers are running, if not, please see the followin notes:.

1612745 - Crystal Reports RAS server fails to start in SAP BusinessObjects Business Intelligence Platform (BI) 4.0

1985362 - BI 4.0 - RAS stuck in "Starting" mode

CR and Linux are having issues. because crystal reports for enterprise needs some windows stuff.

In the note 1985362 SAP provides a fix that make some zombie process that simulate windows registry

Former Member
0 Kudos

Create a new CR2013RAS Server and check its status.

Ideally it should start.

0 Kudos

Hi,

do you really need this Services? Do you have CR2013 Reports?

If not stop and disable it.

Regards

-Seb.

Former Member
0 Kudos

Yes, I really need this service as it is the whole reason I am asking the question.

Former Member
0 Kudos

How might a Create a new server, I do not have an option from the Cmc to create a new CrystalReports2013Server

Former Member
0 Kudos

Hi Nick,


You might like to have a look at KB article: 1985362.


It looks similar to the issue what you are facing.


Also there is some compatibility issue in Data Service 4.2 SP1 patch(0-3) with BI 4.1 SP02


Kindly refer Kbase article: 2014407 and try the resolution steps if the other note doesn't fix your issue.


Regards,


Tanveer