on 07-25-2014 8:07 PM
Hi All,
We upgraded our system to 4.1 SP4, and we have some users that are unable to see anything through the launch pad using any IE, other users are able to do so. The thing is that I've tried several things with IE (I've changed settings to allow everything, secure sites, cookies, etc), upgraded Java version to the last one, but they are still unable to see anything. Another tip is that if they click anything on the page (like under Documents, click on Folders or Categories, but nothing happens).
Could you please assist me on this since I've installed this on a Client and this is not working now
Hi,
Are you able to see with other browsers like Mozilla and Chrome?
When you say "unable to see anything" means you are able to login to launch pad but not able to see the contents. Is that correct?
Arun
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Arun, thanks for the quick answer.
They are able to use chrome and mozilla, so it's something on the IE properties or configuration that I'm passing by and I don't know what it is.
You are correct, they log into the launch pad, but they are unable to see Recent documents, also, if they go to Document tab, they are unable to perform any action (select Folders, Categories) or even if they click on "Inbox" or "My Alerts" nothing happens.
Is there any special configuration i need to check under IE properties? Or something like compatibility view?
Thanks
Checking the forum a little bit more, I've found this
http://scn.sap.com/thread/3153755
The issue there was with Admin users, in my case I have 2 users, 1 admin and 1 non admin, but for users that are able to use launch pad, they are unable to use it on this particular machines.
The only change we had was upgrade the server from Sp2 to Sp4
Arun,
Let me explain a little more:
I have 2 users that have this issue (They are running IE 9 and IE 10).
I have another 2 users that do not have this error (They are running IE 9 and IE11).
I'm assuming this is not regarding IE version, but it has to be something with his configuration.
Thanks for the answer.
Sorry, I'm new in SAP, by authentication you mean SSL or something like that?
There are no differences in the security settings regarding this two users, the only thing that changed was the upgrade to Sp4.
Should I be looking server side instead client side? Something I should consider on the server like Java version, or something like that?
Regards,
By authentication i mean when you login to launchpad you will select the username and password and the required authentication like Enterprise, SAP, LD etc.
Can you try accessing the launch pad using ip address instead of server name?
Like http://<ipaddress>:8080/BOE/BI
User | Count |
---|---|
84 | |
24 | |
11 | |
9 | |
7 | |
6 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.