on 07-28-2014 11:31 AM
Hi All,
for one of our customers we need to deliver official SAP CC availability indicator. Previously I read somewhere that it's five nines (99,999%) but I can't find any official confirmation of this. Can someone help me?
BR, Piotr
Hello Piotr,
some years ago i asked the same question, and get the following answer from one of SAP employee:
SAP BCM is a software solution and has no fault tolerance on its own ! You have calculate the high availability always for the whole solutions which include server and other hardware. So I can’t answer this. Some customer has systems with a availability of 99,999%. The high availability of a system is calculated by (service times) – (planned service slots ) divided by ( unplanned downtimes of the services). This deppens a lot on the system design, if you have a dedicated backup for each service and server, the downtime can be from a few second to a minute, but if you have only one server and you have to restore the last backup and some other task, this might be 5 hours. So you see, there is no real answer for the BCM software or you can say 100%, because the software is always running.
BR,
Anton.
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