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CDT to CDT call issue

Former Member
0 Kudos

Hi ,

We are getting issue in CDT to CDT calling. When i am making any call from 1 CDT to other CDT call got disconnect itself and showing noanswer message on CDT screen. We are using BCM version 7.0.7.0 SP07 .

CEM server logs

11:52:14.782 (08976/Sm2:NewCallSM ) TRC> [***] QUE:DEST_ALLOCATED : WaitInQueue = (186) {'CALL_ID': '65588BB453944E52BADDA71DD3196FB5'}

11:52:14.783 (08976/Sm2:NewCallSM ) ERR> [EXC] : NewCallSM.WaitInQueue : Exception occurred

11:52:14.783 (08976/Sm2:NewCallSM ) ERR> <type 'exceptions.TypeError'> : argument 1 must be dict, not str

11:52:14.785 (08976/Sm2:NewCallSM ) ERR> File: .\UniMain.py     (4617)  Func: WaitInQueue              <None>

11:52:14.785 (08976/Sm2:NewCallSM ) ERR> File: .\UniMain.py     (4955)  Func: HandleNextDest           <None>

11:52:14.785 (08976/Sm2:NewCallSM ) TRC> [CMD] CALL:CALL_DISCONNECT = (187) {'_CMD': 'CALL_DISCONNECT'}

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Chand,

First, is this a new installation or an existing?  Do you have locations configured and have you permitted the location calls to itself?  (sounds strange I know but you need to do it)

Have you added the Call Dispatcher to the MRS module?

Are you calling directly from CDT to CDT or are you going through a queue?

What is the presence profile of the CDT?  If it is not set to available and you have not configured voice mail or other presence options then the call will not complete.

Thanks,

Marcus

Former Member
0 Kudos

Hi Marcus,

This is a new installation. Location is configured and calls are permitted for it.

Yes Call Dispatcher is added to MRS module. Presence option is available and voicemail is configured.

In both cases CDT to CDT and through queue call is getting disconnected itself. When there is no agent serving for that queue than its playing queue waiting message.

Regards

Chand Kamya

Former Member
0 Kudos

Hi All,

After replacing UniMain.py file on CEM server issue is resolved.

Regards,

Chand Kamya

Former Member
0 Kudos

Hi Chand,

Good news.  Did you just remove the UniMain.py file and replace it with the same one?

Thanks,

Marcus

Former Member
0 Kudos

Hi Marcus,

Yes i removed the old file on CEM server and replaced it with the same file from the installation folder.

Regards

Chand Kamya

former_member187604
Contributor
0 Kudos

Hello

It's great to see this community working and people helping out each other!
Chand, thanks for your contribution. However, brief comments here:

Anyone searching for help on similar issue - please review http://scn.sap.com/thread/3582307, especially 's comments.

As to replacing files:

  • See 's comment.
  • Most likely a typing error, but in the official release builds, there shouldn't be .py files (except for PDCconfig and customizer samples). In this context, UniMain.pyc is different.
  • If installation/upgrade goes ok, generally there should be no need for copying/replacing files manually. If some file is not installed correctly, usually there should be errors or warnings in the IA ui/log, and the recommended action is to re-apply the changes with IA.

Kind Regards,

-Lasse-

Answers (1)

Answers (1)

former_member187604
Contributor
0 Kudos

Hi

If SP07 CEM log shows the error listed in your question, please see http://scn.sap.com/message/15189691#15189691 for a workaround.


:NewCallSM ) ERR> [EXC] : NewCallSM.WaitInQueue : Exception occurred

:NewCallSM ) ERR> <type 'exceptions.TypeError'> : argument 1 must be dict, not str

:NewCallSM ) ERR> File: .\UniMain.py     (4617)  Func: WaitInQueue              <None>

:NewCallSM ) ERR> File: .\UniMain.py     (4955)  Func: HandleNextDest           <None>

BR,
-Lasse-