on 07-29-2014 9:56 AM
Hi ,
We are getting issue in CDT to CDT calling. When i am making any call from 1 CDT to other CDT call got disconnect itself and showing noanswer message on CDT screen. We are using BCM version 7.0.7.0 SP07 .
CEM server logs
11:52:14.782 (08976/Sm2:NewCallSM ) TRC> [***] QUE:DEST_ALLOCATED : WaitInQueue = (186) {'CALL_ID': '65588BB453944E52BADDA71DD3196FB5'}
11:52:14.783 (08976/Sm2:NewCallSM ) ERR> [EXC] : NewCallSM.WaitInQueue : Exception occurred
11:52:14.783 (08976/Sm2:NewCallSM ) ERR> <type 'exceptions.TypeError'> : argument 1 must be dict, not str
11:52:14.785 (08976/Sm2:NewCallSM ) ERR> File: .\UniMain.py (4617) Func: WaitInQueue <None>
11:52:14.785 (08976/Sm2:NewCallSM ) ERR> File: .\UniMain.py (4955) Func: HandleNextDest <None>
11:52:14.785 (08976/Sm2:NewCallSM ) TRC> [CMD] CALL:CALL_DISCONNECT = (187) {'_CMD': 'CALL_DISCONNECT'}
Hi Chand,
First, is this a new installation or an existing? Do you have locations configured and have you permitted the location calls to itself? (sounds strange I know but you need to do it)
Have you added the Call Dispatcher to the MRS module?
Are you calling directly from CDT to CDT or are you going through a queue?
What is the presence profile of the CDT? If it is not set to available and you have not configured voice mail or other presence options then the call will not complete.
Thanks,
Marcus
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Hi Marcus,
This is a new installation. Location is configured and calls are permitted for it.
Yes Call Dispatcher is added to MRS module. Presence option is available and voicemail is configured.
In both cases CDT to CDT and through queue call is getting disconnected itself. When there is no agent serving for that queue than its playing queue waiting message.
Regards
Chand Kamya
Hello
It's great to see this community working and people helping out each other!
Chand, thanks for your contribution. However, brief comments here:
Anyone searching for help on similar issue - please review http://scn.sap.com/thread/3582307, especially 's comments.
As to replacing files:
Kind Regards,
-Lasse-
Hi
If SP07 CEM log shows the error listed in your question, please see http://scn.sap.com/message/15189691#15189691 for a workaround.
:NewCallSM ) ERR> [EXC] : NewCallSM.WaitInQueue : Exception occurred
:NewCallSM ) ERR> <type 'exceptions.TypeError'> : argument 1 must be dict, not str
:NewCallSM ) ERR> File: .\UniMain.py (4617) Func: WaitInQueue <None>
:NewCallSM ) ERR> File: .\UniMain.py (4955) Func: HandleNextDest <None>
BR,
-Lasse-
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