Can't approve travel expense in Fiori

[Former Member]

Dear all,

I get the following error Decision 0001 cannot be perfomed on workitem 000006002944 with "Approve travel expense" application. I am using the workflow WS20000050. This problem has solve in this topic SAP Travel Expense Custom Workflow

But it is not clearly for me. So could you help me to clear this issue.

Another question, I know we can use 2 workflows WS20000040 and WS20000050. But how I can define SAP use workflow 40 instead of 50? SAP said that we can use WF 50 for one step approval and WF40 for two step approval (first step will be in done at Expense dept and the second step was approved by Supervisor).

Thanks so much, Regards

Vu Pham

Tags edited by: Michael Appleby

[masa_139]

Hi Vu,

Fiori apps handle workitems in approver inbox and do not handle wotkflow template. Workflow engine handles workflow templates.

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

HI Masayuki

Could you explain more detail. I am new in HCM and don't have a lot knowledge in this field. Thanks

Regards,

Vu Pham

[masa_139]

Hi Vu,

It is about SAP Business Workflow and not HCM.

It would be easy if you share runtime issue and error messages.

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi,

Please take a look on picture attached. I am using WF20000040 for approval expense.

Firstly, I created travel request with app "My travel request" and send for approval.

Next step, I logged on to FIORI with approver account and using app "Approve travel expense" and I can see this request, but the cost is zero. Then I go to R/3 and use T-code TRIP to create travel expense with the cost is 2 USD, save and back to app "Approve travel expense". In this app, I can see 2 item with the same data and the cost is 2 USD instead of zero. I tried to approve but the error message occur as attachment picture.

The first question is why I can't approve this expense?

The second question is why this expense was be duplicated? I can see there are 2 message in approver's mail box, and maybe this is the reason why there are 2 expense in FIORI app but why?

I have decided add more expense to this trip with T-code TRIP as pic below

Now, when I back to FIORI, there are 3 expenses here

Please help to explain me what happen with my workflow.

Thanks so much, Regards

Vu Pham

[masa_139]

Hi Vu,

Let's check basics. Do you use correct software level?

UIX01TRV SP02, Search notes with SAPK-10003INUIX01TRV

SRA008 SP04, Search notes with SAPK-10005INUISRA008

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi, I have checked with basis and this is the information

UIX01TRV SP02 with notes SAPK-10002INUIX01TRV

SRA008 SP04 with notes SAPK-60004INSRA008

Is it OK or need to be upgrade?

Thanks, Regards

Vu pham

[masa_139]

Hi Vu,

Please test with the latest level.

UIX01TRV SP02, Search notes with SAPK-10003INUIX01TRV

SRA008 SP04, Search notes with SAPK-10005INUISRA008

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masayuki,

I and basis have checked on SAP Market Place and found that our version is the latest level.

I think there are something wrong with my workflow. I have an answer from this thread but I think he can approve or reject already, it is not the same issue like me. MY issue is I can not approve or reject too. Besides that, the travel expense will be duplicated when I enter new expense for this Trip.

Please help to explain more what happened and how to fix it.

Thanks so much

Regards,

Vu Pham

[masa_139]

Hi Vu,

Do you see duplicate workitems in SAPGUI inbox?

If yes, root cause is in your workflow template.

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masayuki,

Yes, I can see duplicate work items in SAPGUI inbox.

Regards,

Vu Pham

[masa_139]

Hi Vu,

The issue is in your workflow side and not in Fiori.

Most probably event type linkage in the workflow is wrong. Please check.

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masayuki,

I have followed SAP suggest by using work flow WS20000050 and configure all TS as SAP suggest as link Standard Task TS20000118 (Approve Travel Request) - PA - Personnel Management: Workflow Scenarios - ...

But I can not enter the trigger events as suggestion. For example, TS20000118 need to assign object type DECISION and event PROCESS. But I can not assign these value

Could you please explain me more about this. I should follow as SAP suggestion or the other way? Thanks so much

Regards,

Vu Pham

[masa_139]

Hi Vu,

Triggering events are defined in workflow template. Please look at WS20000040 and WS20000050.

Regards, Masa

SAP Customer Experience Group - CEG