Fields on Email screen are GRAYED out in CRM webClient UI

[Former Member]

Hi CRM folks ,

I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye  . I am  not able to add any text / value in any of the field on the EMAIL screen. all buttons like - send , to , from , CC are  inactive / greyed out. and  the email body  doesn't accepts any characters, basically cant type anything in the email body.

SCOT setup is alredy performed and working good. I can send emails from SBWP to any email ID.

so far  I tried to insert IC_INBOX in the business role nad assogned the business role to PFCGF role , but no help.

Any suggestions would be deeply appreciated...

Regards,

Rakesh.

[Sigrid]

Hi Neni,

Is service sap/bc/bsp/sap/bsp_crm_btfbse is active in SICF? If you have http 500, I would run an trace (httpwatch) and check which URL causes the issue.

Best Regards,

Sigrid

[former_member193634]

Hi,

You should check your email profile (which is assigned to the business role you are using) :

Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles

Then depending on your scenario (push or pull), check the email provider maintained there :

• ICI : in case your are using push from a CMS
• Agent Inbox : in case you are processing email from the agent inbox

Hope this helps,

Best regards.

Sylvain AGUETTAZ

[Former Member]

Hi Sylvain,

Thanks for your response. When i made the changes to agent inbox. in the nteraction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles ,

Then the whole web browser is blank and is showing th error of HTTP 500. as if the Interaction center is not connecting to SAP.

Regards,

Neni.