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Illegal access to the viewer error BI 4.1 SP 02 Patch 2

Former Member
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Hey Experts!

  Earlier this morning, we had an issue where the space in the directory for our BI 4.1 SP 02 Patch 2 Production system filled up. We cleared some core files and restarted the application.

After the system came back up, people are able to get into BI Launchpad. However, if in the BI launchPad, when they select the report and run it, they get a message in the browser that says "Illegal access to the viewer, please use a valid URL."

There have been no changes to our environment. I have verified that this happens with IE 8, IE 9 and IE 10, and with Java 1.6 and Java 1.7.

another point: we are able to run all WEBI reports if we use the WEBI rich client.  It's just the launchpad that gives the above error.

Our versions again:

BI Platform 4.1 SP02 Patch 2

O/S: AIX 6.1

Application Server: Tomcat 7

App tier and web tier on separate servers

CMS Database: Oracle

We've done many, many searches in SAP OSS, SCN, google, etc.  None match our issue.

Also, once the error happens, it quickly logs in the WEBI log at the OS level this:

WorkEntityFactoryImpl.cpp:219:-: TraceLog message 507

|668cd032-f76c-5538-491c-961bf6d50089|2014 08 01 15:09:52:751|-0500|Error| |>>|E| |webiserver_JBP3SIA.WebIntelligenceProcessingServer|11010210|5076|| |30|0|2|0|BIlaunchpad.WebApp|TOMCATHOST:10289390:314.3289:1|BIPSDK.ServiceMgr:getManagedService|TOMCATHOST:10289390:314.3289:9|webiserver_JBP3SIA.WebIntelligenceProcessingServer.createSession|localhost:11010210:5076.4789:1|Co6I7Leg2U2cpwoTRFL7WRUcd7|||||||||||**ERROR:GenericContainer_WorkEntityFactoryImpl:generic exception : WebiPlugin version=1.0 plugin not loaded [WorkEntityFactoryImpl.cpp;219]

WorkEntityFactoryImpl.cpp:155:-: TraceLog message 508

Thanks,

NICK

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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We did a repair on the installation to resolve the issue.

NICK

Former Member
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Nick - do you mean a Repository Diagnostic Tool repair worked?

Thanks

Lee of Indianapolis

Answers (1)

Answers (1)

Former Member
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Hi Nick  ,

This error may occur due to overloading of the Webintelligence Processing service.

Resolution is  just to restart the webintelligence processing server.

In case you can create clone with appropriate server sizing parameters based on number of users you have.

Regards ,

Jeevan