Nakisa Org Chart Export Jam

[Former Member]

Hello guys,

Am trying to export Nakisa Org Chart (image/PDF/Powerpoint) without success. It gets stuck in below process.

I have been trying using IE 8, 9, 11 or even Chrome with Flash Player 14.

[StephenMillard · Accepted solution]

Arshad.

The only time I've seen something similar happen to this is where the flash player was too new.

Here's the table from the v36 compatibility matrix.

Note that IE10 & IE11 are only supported in 4.1 and Chrome from 4.0 SP1.

If using a supported version isn't working for you I'd try to reproduce on an out of the box (basic connectivity configuration using the standard export template and settings) build and if it persists raise on OSS.

Couple of other things to check though are:

1. Does ChartBook export work?
2. Are you remote accessing via Citrix or something similar?

Regards,

Stephen.

[Former Member · Accepted solution]

Thanks Stephen. Problem solved when i downgraded Flash Player to 11.3.

[StephenMillard · Accepted solution]

Great - glad it was a straight forward resolution.  Adobe have suddenly been releasing a lot of major releases of Flash all of a sudden and I know Nakisa are working hard on trying to keep up with these.

If the issue is resolved, you probably want to also close the question.

Regards,

Stephen.