Images in Email Reply Templates

[Former Member]

Hi experts,

I was wondering if anyone knows of a way to add/embed images into the Email Reply Templates.

We are using email queues in BCM (SP4.1) on its own (no CRM integration) and need to include a company image in the reply email.

If it can't be done in the templates, can it be done directly in the response email?

Have tried copying the image and signatures from an outlook template into the reply email in the CDT, but this has had inconsistent results.

The text is there, but it's hit or miss on the image.

Best Regards,

Karl

[former_member187604 · Accepted solution]

Hi

Currently, it is not possible to embed images in the replies or reply templates in CDT.

You could try in SC / Reply Templates, to:

• use HTML markup in the template (eg. IMG tag) to load an image from server
• add attachments to the template, which would then be automatically included as attachments to the e-mail, where suitable

Regards,
-Lasse-

[Former Member · Accepted solution]

Hi Lasse,

Thanks for the suggestion, I'll try the HTML in the replay template.

I'll update on how that goes.

We are using the attachments in the template, however it's the logo in the initial viewing of the email that has been reqeusted.

BR

Karl

[hayati_kayaci]

Hello Gurus,

Did the solution you mentioned worked?

I created the template with the images but when I used them in the mail, the images have not seen in the destination mail server.

Is there any steps to perfom?

Thanks in advance.

Hayati

[Former Member]

Hi Hayati,

If the above issue is not solving your issue. Then I could request you to open a new thread so you would get better response.

Cheers,

AR

[hayati_kayaci]

Hello Rahaman,

I opened other thread for my issue.

Here is the link;

Thank you,

[former_member205450]

Hi Karl,

Adding to the use of the html image tag.  You should try something like <img src="http://drive.google.com/uc?export=download&id=0B3DgoCs7U-KUVjdBaG9aVjk5c1E ">

The us?export=download tells the system to actually download the image from the server where you have it stored.

Best of luck,

Lars

[madis_malv]

Hi

Tried different ways but finally settled with the solution where image base64 code was inserted between <img> tags like this:
<img src="data:image/jpeg;base64,/9j/4AAQSkZJRgA.....">

I used some online image to base64 converter to get the images base64 code.

Best regards

[former_member186644]

Hi Karl,

Yes this is possible to have your company logo in the signature.

Following notes have some info on this

Note 1866392

and

Note 1383095

Regards,

Gervase

[Former Member]

Hi Gervase,

Thank you for those details, however those notes are for emails created from CRM.

In our situation the emails are created by SAPBCM and sent directly from there, there is no integration between BCM and CRM using ERMS.

I've tried the HTML in the reply template, but without success.

Best Regards,

Karl

[former_member187604]

Hi Karl,

so you tried the IMG tag and it does not work for you?

For example

would in CDT view turn out like

Though one potential problem with this is that depending on the receiver's e-mail client it may block auto-download of external images.

BR,
-Lasse

[Former Member]

Hi Lasse,

Yes, thank you for that suggestion.

I've tried the IMG tag, it hasn't worked so far however I think I haven't got all of the authorisations set up that are needed.

I have the IMG tag in the template, when I view the template from the preview Webpage Dialog from the CDT the image is displayed.

Then I select "Apply" the template is placed into the email in the CDT but the image is stripped at this point. So in your CDT view, the SAP logo is not there.

I tried it using the logo from your example, with the same results.

Are their auth's in the VU's or on the servers that need updating?

Best Regards

Karl

[former_member187604]

Hello

Which version are you using? I tested with SP7.

Could it be related to 1997956  - BCM7: E-mail printing from CDT is truncated and the layout gets distorted? Can you test by emptying your current e-mail contents altogether and then adding the template to the empty space? If works then, I'd recommend opening an incident via support portal.

BR
-Lasse

[Former Member]

Hi Lasse,

We are on SP4.1.
I tested with an empty email as you suggested, image is not added to the email content when applying the template. If it works on SP7 then it may require patching to resolve.

Thanks for your help.

BR

Karl