Data Cleansing Interaction agent role

[Former Member]

Hello all,

I have recently configured BP cleansing in CRM which is working as expected in CRM marketing and Sales business role.

1. User can see all potential duplicates in dialog box

2. Can merge duplicate under one master and their transactional data within a cleansing case.

PROBLEM

What I am not able to achieve is to populate same duplicate dialog box for IC agent role.

Dose any one has any clue why it is happening?

Please help!

Regards,

Anoop

[Former Member]

Hi Anoop,

eyeball Account identification profile, you should see a setting for it...