Km document upload issue post NW 7.31 SP12 portal upgrade

[former_member183915]

Hi,

We have recently upgraded portal from SP9 to SP12 in NW 7.31. Post upgrade we are unable to upload documents in KM . On click of folder icon in Content Admin -> KM content -> Folder , i get a javascript error as  "Access is denied" popup_ie6.js as shown in screen-shot below. We are facing this issue post upgrade. Any idea what might be the issue?

Regards,

Navya.

[Former Member · Accepted solution]

hi navya shetty,

                          First check compatibility view in your browser. enable the compatibility view mode.

Regards

Antony A

[former_member183915 · Accepted solution]

Hi,

The compatibility view mode is already enabled.

Regards,

Navya

[Former Member · Accepted solution]

Hello Navya,

Are you correctly getting the bread crumb.?

Please try to open in a different browser as well.

Which IE version are you using.?

Please check if 'Edit' option is there for KM documents.

Please refer to SAP Note 1921618 also.

Kin dRegards,

Jelbin

[Former Member · Accepted solution]

hi navya,

             can i know your internet explore version.

Regards

Antony A

[former_member183915 · Accepted solution]

Hi,

I am using IE 9 version with compatibility mode on. Nw 7.31 Sp12 is compatilble with IE 9. Basically none of the menu option (View, Folder , selection, Go To) works. I tried accessing it via google chrome. on click of menu option nothing happens. This was working fine in SP9 version of portal..

Regards,

Navya.

[Former Member · Accepted solution]

Hello

I checked the note 1921618 and there is one more workaround not only update to SP11.

1. B.) Possible workaround before the release of mentioned deliveries:

• For All SAP NetWeaver releases
  Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> User Interface -> Menus and select the 'off' menu item. Open it for edit and change the 'Java class' field to 'com.sapportals.wcm.rendering.uicommand.UIHoverMenu'.

[former_member183915 · Accepted solution]

Hi,

I tried this option but it didn't help. Do we need to take portal server restart for this change to be effective?

Regards,

Navya.

[Former Member · Accepted solution]

Hello Navya,

Sorry, I am not sure. In fact I don't remember.

If its in the development system or Sandbox, you may try a restart.

Kind Regards,

Jelbin

[Former Member · Accepted solution]

hi  navya,

                 This is not technical problem(SAP EP).it is only browser compatibility view problem.check your browser only.already im solved same probs. see following image for your reference.

regarding

Antony A

[former_member183915 · Accepted solution]

Hi Antony,

Which browser should be used so that we don't face this issue. Moreover, for SP12 , IE 9 is a compatible browser. Kindly suggest .

Regards,

Navya.

[Former Member · Accepted solution]

Hello Navya,

Restart didn't work?

[Former Member · Accepted solution]

hi NS

      try to use IE 8 or IE 11 for SP 12.

Rigarding,

antony a

[former_member183915 · Accepted solution]

Hi,

Restart didn't work.

Regards,

Navya

[former_member183915 · Accepted solution]

Hi,

I tried in IE 8. Still same issue. Got note

1921618 - Context menu is not visible for KM resources  but since we are already on SP12 , not sure if this would be helpful. Any inputs on this?

Regards,

Navya.

[Former Member · Accepted solution]

Hello Navya,

If you remember, I already suggested this solution. Please make a try.

BR,

Jelbin

[former_member183915 · Accepted solution]

Hi Jelbin,

The workaround mentioned there doesn't work even after taking portal restart but saw that theres a latest patch released for KMC Content Management for 7.31 SP12. Not sure if that would help resolve this issue.

Regards,

Navya.

[Former Member · Accepted solution]

Hello Navya,

Actually, in our case (SP10), the work around really worked.

BR,

Jelbin

[saar_dagan · Accepted solution]

Hi Navya,

I have also seen this error fixed with compatibility view.

after the portal loads press F12, look at the document mode and browser mode.

Check that document mode is set to quirks and that browser mode is set to IE9 Compat.

BR,

Saar

[former_member183915 · Accepted solution]

Hi Saar,

I have checked the mode . Its IE 9 compat and quirks mode is enabled.

Regards,

Navya.

[saar_dagan · Accepted solution]

Hi Navya,

Just for testing purposes, change IE9 compat to IE7 and see if it works.

BR,

Saar

[former_member183915 · Accepted solution]

Hi Saar,

Tried all permutations /combinations but still didn't work.

Regards,

Navya

[saar_dagan · Accepted solution]

Hi Navya,

I think you should get latest patches for main portal components (it is always advised when you upgrade to get latest patch).

EP-RUNTIME, EP-BASIS, EP-ADMIN.

Also, since this is an HTMLB issue I would also recommend getting latest HTMLB SCA.

If it doesn't work I think you should open an OSS message on the HTMLB component EP-PDK-HBJ

BR,

Saar

[former_member183915 · Accepted solution]

Hi Saar,

I  have already OSS to SAP. Still awaiting response from SAP.

Regards,

Navya

[Former Member · Accepted solution]

Hi Navya,

same issue for me, context menu is disappeared.

Any reply from SAP. please update here if any.

Selva.

[saar_dagan · Accepted solution]

Hi Selva,

If by context menu you mean the detailed navigation in AFP then note 2051013 - Contextual Navigation Panel (CNP) is not displayed in AFP will solve your issue.

If it is a different issue please open a discussion with details.

BR,

Saar

[Former Member · Accepted solution]

Hi Saar,

Context menu is disappeared under KM content.  Not in AFP (CNP).

As per note, 1921618 - Context menu is not visible for KM resources

i have updated this.

--------- Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> User Interface -> Menus and select the 'off' menu item. Open it for edit and change the 'Java class' field to 'com.sapportals.wcm.rendering.uicommand.UIHoverMenu'.) ---------

But no luck. still same issue.

Should i go for SP06 (EP7.40)  update ? mine is SP05 (EP7.4)

Regards,

Selva

[former_member183915 · Accepted solution]

Hi,

The issue got resolved . Apply note 2051013 - "Contextual Navigation Panel (CNP) is not display in AFP"  and if issue still persists then delete sap themes from PCD using PCD Inspector and take complete restart of the portal. Make sure that settings as per note “ 1613595 - KM icons are not displayed in the Enterprise Portal”   is done.

Regards,

Navya.

[Former Member · Accepted solution]

Hello Navya,

Thanks for sharing the information.

BR,

Jelbin

[Former Member · Accepted solution]

Hi Navya,

I have applied note 1613595 - KM icons are not displayed in the Enterprise Portal

but still issue persist.

I enclosed screen shot here, please check and response.

Regards,

Selva

[former_member183915 · Accepted solution]

Hi,

Did you apply note 2051013? In our case we applied note 2051013 and deleted sap themes from PCD using PCD Inspector and took complete restart of the portal.

Regards,

Navya.

[govardan_raj]

hi navya,

im facing an issue , my portal is of 7.31 version and here, for a particual folder in KM content , i have a access link , when i open this access link in a browser , that folder is visible and above this folder i get options in menu like          view  folder  selection GoTo

now these options are available for that folder when im opening in development but when i open the same in quality , these options i.e View Folder Selection GoTo are not available

Can you please help me to sort out the issue..

Regards

Govardan

[vdurgarao09]

Hi Govardan,

Please check this url for help documents

Layout Sets

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/30/504a1e7f0e354bbf9adedf1a29f3ec/content.htm

Collection Renderer Settings

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/87/3d48475ee8bd448c4031aa98d90524/content.htm.

Menus

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/c3/c91b5610b65b4aa8204d09384d156b/content.htm

Regards

Durga Rao.