cancel
Showing results for 
Search instead for 
Did you mean: 

Erros in Agent Inbox Profiles for Account Factsheet

former_member196521
Active Participant
0 Kudos

Hello All,

I need my service request and service orders to appear in the account fact sheet in the interaction center role

For the missing customization I go to CRM-Interaction Center WebClient-Agent Inbox-Define Inbox Profiles where I have created a z profile screen shot attached

When I try to add my custom transaction type

The system gives me the error message below

Entry ZRVR does not exist in crmc_aui_maincat

Kind Regards

Atul

Accepted Solutions (1)

Accepted Solutions (1)

former_member193634
Active Participant
0 Kudos

Hello,

You may want to follow the system instruction, and maintain entry in the given table.

This can be found in the SPRO here :

Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Define Item Types for Searches

Best regards,

Sylvain AGUETTAZ

Answers (0)