CRM UI Print Preview not showing updated text

[Former Member]

Hello,

please help, i have this problem:

When certain data values on the CRM UI document change, the "Print preview" is not showing an updated text. It looks like the print preview procedure reads (generates ?)  the text for display only once, when the document is opened. If i close and reload CRM_UI, the "Print preview" is showing an updated text. The document also has automatic note creation to it (when a document is saved, the note is automatically created), which gets correctly updated (change document data --> delete note --> save document --> updated note).

So what should i do that the "Print preview" text is generated every time a button is pressed ?

Information:
On the document transaction type ZDO1 (BT126H_APPT component) the "Print preview" button is added in the method IF_BSP_WD_TOOLBAR_CALLBACK~GET_BUTTONS. When the event triggers, it calls a method EH_ONPRINT_PREVIEW from superclass CL_CRM_UIU_BT_H_OVW_VIEWSET:

CALL METHOD SUPER->EH_ONPRINT_PREVIEW
     EXPORTING
       HTMLB_EVENT    = HTMLB_EVENT
       HTMLB_EVENT_EX = HTMLB_EVENT_EX.

The transaction ZDO1 has an Action profile ZPOR_ZDO1, which has an action ZDO1_PRINT defined for "Print Preview". In the CRMC_ACTION_CONF the action ZDO1_PRINT has these Properties:

1.) Overview tab:

- Schedule Condition = In the Worklist

- Action Merging = Max. 1 Unprocessed Action for Each Action Definition

- Start Condition = No Condition

- Time of Processing = Immediate Processing

2.) Processing Details tab:

- Assigned Processings = Smart Forms Print

- "Printer" subtab:

OutputDevice = PDF

Number of Copies = 1

- "Form" subtab:

Form Name = CRM_ACTIVITY_BUSACT01

Processing Class = ZCL_DOC_PROCESSING_CRM_ORDER

Processing Method = ZCRM_ACTIVITY_EXEC_PDF

In the method ZCRM_ACTIVITY_EXEC_PDF it says that for transaction ZDO1 the Smart FOrm /DURS/POR_IZPIS_01 should be used:

case ls_orderadm_h_wrk-process_type.
       when 'ZDO1'.
         lv_iname = '/DURS/POR_IZPIS_01'.
       when others.
         lv_iname = '/DURS/POR_IZPIS_02'.
   endcase.

   CALL FUNCTION 'FP_FUNCTION_MODULE_NAME'
     EXPORTING
       i_name     = lv_iname
     IMPORTING
       e_funcname = lv_name.

   ls_outputparams-nodialog = 'X'.
   ls_outputparams-getpdf = 'X'.
   ls_outputparams-connection = 'ADS'.

   CALL FUNCTION 'FP_JOB_OPEN'
     CHANGING
       ie_outputparams = ls_outputparams
     EXCEPTIONS
       cancel          = 1
       usage_error     = 2
       system_error    = 3
       internal_error  = 4
       OTHERS          = 5.

   ls_docparams-country = 'SI'.
   ls_docparams-langu = sy-langu.

   CALL FUNCTION lv_name
     EXPORTING
       /1bcdwb/docparams  = ls_docparams
       I_HEADER_GUID     = ls_orderadm_h_wrk-guid
     IMPORTING
       /1bcdwb/formoutput = ls_formoutput
     EXCEPTIONS
       usage_error        = 1
       system_error       = 2
       internal_error     = 3
       OTHERS             = 4.

3.) Schedule & Start Condition tab:

Empty

Help greatly appreciated, thanks!

[former_member196467]

Hi Zoran,

I could be wrong but one possible reason could be that the buffer empties very slowly when you save the documents. Can you edit the document again shortly once you have saved it?

If not you might run a trace in ST05 and check the expensive table/ programs. You might need to apply a secondary index if the trace reveals slow performance.

Should this not be relevant please let me know.

Best regards - Christophe

[Former Member]

Hi Christoph,

thanks for the reply.

Yes, i can edit the document immediately upon saving.

So if i understand you correctly, by default the "Print Preview" should be generating a new text every time a button is pressed ? Is this like a property than can be modified somewhere (generate only once / generate every time) ?

[former_member196467]

Hi Zoran,

No your latest assumption is wrong. But from your answer there are no buffer issues apparently.

There could be another reason as why the print preview is not showing recent changes:

Could it be that you have the storage of the document set as print and archive in the IMG? Can you check the IMG parameters?

Thank you and regards - Christophe

[Former Member]

The "Archive Mode" (tab "Processing Details", subtab "Printer") is set to "Print only".

I did some debugging and this is what i have found:

First i set up a breakpoint:

SFP --> My Interface --> Code Initialization --> i put a breakpoint here

When i press a "Print Preview" button, the program stops at the breakpoint. Then i press F7 which returns me to the function module /1BCDWB/SM00000020, that was generated for my Smart Form. Next a few objects get performed (each object calls the next one in the list):

--> Subroutine %WORK

--> subroutine %write_include_text

--> function module SSFRT_READ_INCLUDE_TEXT

--> subroutine read_include_text

--> function module LOAD_TEXT

These are standard SAP objects, that get automatically generated for my SmartForm / Interface.

Now in this LOAD_TEXT there is a global variable TEXT_HEADER, upon which depends what kind of a text the LOAD_TEXT returns:

- TEXT_HEADER is empty      --> text gets read from database (FM READ_STDTEXT)

- TEXT_HEADER is not empty --> text doesnt get read from database, but is loaded from the memory

Now when the button "Print Preview" is pressed for the first time, the TEXT_HEADER is empty. LOAD_TEXT correctly reads the text using a FM READ_STDTEXT (TDID = ST, TDOBJECT = TEXT). When i change the data on the document and then press the "Print Preview" again, the TEXT_HEADER is not empty anymore and the LOAD_TEXT returns the text that was read the first time.

How can i initialize the TEXT_HEADER in the FM LOAD_TEXT, so that the text would be read from database every time ?

Thanks

[former_member196467]

Hi Zoran,

Could you please specify what text is not shown in a new pint preview? Is it text in any field or in specific text fields?

Best regards - Christophe

[Former Member]

HI Chris,

text of the document is presented as a standard text (transaction SO10) from which a note is automatically generated when saving the document. In the text there is some variable data specific to a document (i.e. the values of a certain Z fields of the CRMD_PARTNER).

The Smart Form has two "containers", one of which is the note text. FM LOAD_TEXT reads a note (NAME = document GUID, ID = ST, OBJECT = TEXT).

[former_member196467]

Hi Zoran,

It is very difficult without an example.

Could it be that the action is partner dependent?

Is the expected content of crmd_partner correct when trying the preview?

Best regards - Christophe

[Former Member]

I checked the CRMD_PARTNER data in the Initialization Code and its updated to correct (new) values.

the problem is in the LOAD_TEXT function module:

   IF OBJECT NE OBJECT_TEXT AND OBJECT NE OBJECT_GRAPH.
     CALL FUNCTION 'READ_TEXT'
          EXPORTING OBJECT = OBJECT
                    NAME = NAME
                    ID = ID
                    LANGUAGE = LANGUAGE
          IMPORTING HEADER = HEADER
          TABLES    LINES = LINES
          EXCEPTIONS OTHERS = 1.
     IF SY-SUBRC NE 0.
       RAISE NOT_FOUND.
     ENDIF.
   ELSE.
     TEXT_KEY-TDOBJECT = OBJECT.
     TEXT_KEY-TDNAME = NAME.
     TEXT_KEY-TDID = ID.
     TEXT_KEY-TDSPRAS = LANGUAGE.
     READ TABLE TEXT_HEADER WITH KEY TEXT_KEY BINARY SEARCH.
     SUBRC = SY-SUBRC.
     TABIX = SY-TABIX.
     IF SUBRC = 0.
       IF TEXT_HEADER-LINES = 0.
         RAISE NOT_FOUND.
       ELSE.
         HEADER = TEXT_HEADER.
         PERFORM MM_SET USING 'TEXT_LINES' TEXT_HEADER-LINES.
       ENDIF.
     ELSE.
       ADD 1 TO TEXT_HEADER_FOUND.
       PERFORM MM_SET USING 'TEXT_LINES' TEXT_HEADER_FOUND.
       IF OBJECT = OBJECT_TEXT.
*       allow secondary language for standard texts
         CALL FUNCTION 'READ_STDTEXT'
              EXPORTING
                   ID               = ID
                   LANGUAGE         = LANGUAGE
                   NAME             = NAME
                   USE_AUX_LANGUAGE = USE_AUX_STDTXT_LANG
            IMPORTING HEADER = THEAD
            TABLES    LINES = TEXT_LINES
            EXCEPTIONS OTHERS = 1.
         FOUND = SY-SUBRC.
         IF FOUND = 0 AND THEAD-TDSPRAS <> LANGUAGE.
             THEAD-TDSPRAS = LANGUAGE.
         ENDIF.
       ELSE.
         CALL FUNCTION 'READ_TEXT'
            EXPORTING OBJECT = OBJECT
                      NAME = NAME
                      ID = ID
                      LANGUAGE = LANGUAGE
            IMPORTING HEADER = THEAD
            TABLES    LINES = TEXT_LINES
            EXCEPTIONS OTHERS = 1.
         FOUND = SY-SUBRC.
       ENDIF.
       IF FOUND = 0.
         TEXT_HEADER = THEAD.
         TEXT_HEADER-LINES = TEXT_HEADER_FOUND.
       ELSE.
         TEXT_HEADER = TEXT_KEY.
         TEXT_HEADER-LINES = 0.
         SUBTRACT 1 FROM TEXT_HEADER_FOUND.
       ENDIF.
       CASE SUBRC.
         WHEN 4.  INSERT TEXT_HEADER INDEX TABIX.
         WHEN 8.  APPEND TEXT_HEADER.
       ENDCASE.
       IF FOUND NE 0.
         RAISE NOT_FOUND.
       ENDIF.
     ENDIF.
*   refresh lines.
     HEADER = TEXT_HEADER.
*   loop at text_lines.
*     lines = text_lines.
*     append lines.
*   endloop.
     LINES[] = TEXT_LINES[].
   ENDIF.

I bolded the line, where TEXT_HEADER is read. Like i wrote previously it all depends on this TEXT_HEADER being empty or not. When pressing the button for the 1st time TEXT_HEADER is empty, on every additional button press TEXT_HEADER is not empty (it has 2 entries for each SmartForm container). Why is it not empty ?

[Former Member]

Hi Christophe,

i did some additional testing:

If i run the SmartForm in SAP GUI, the PDF shows new data.

Steps:

1.) First run of the SmartForm in SAP GUI

2.) Change of data in CRM_UI

3.) Delete the document's note and save the document --> a new note gets generated

4.) Second run of the SmartForm in SAP GUI --> PDF shows new data

So there is a difference of "Print Preview":

- SAP GUI works correctly

- CRM_UI does not work correctly

Im thinking it could be a problem with the parameters SFPDOCPARAMS and SFPOUTPUTPARAMS, that are used when calling the SmartForm FM. The parameters are set as this:

   ls_outputparams-nodialog = 'X'.
   ls_outputparams-getpdf = 'X'.
   ls_outputparams-connection = 'ADS'.

   CALL FUNCTION 'FP_JOB_OPEN'
     CHANGING
       ie_outputparams = ls_outputparams
     EXCEPTIONS
       cancel          = 1
       usage_error     = 2
       system_error    = 3
       internal_error  = 4
       OTHERS          = 5.

   ls_docparams-country = 'SI'.
   ls_docparams-langu = sy-langu.

   CALL FUNCTION lv_name
     EXPORTING
       /1bcdwb/docparams  = ls_docparams
       I_HEADER_GUID      = ls_orderadm_h_wrk-guid
     IMPORTING
       /1bcdwb/formoutput = ls_formoutput
     EXCEPTIONS
       usage_error        = 1
       system_error       = 2
       internal_error     = 3
       OTHERS             = 4.

What do you think ?