Unable to login to the Admin Client

[Former Member]

Hi Experts,

Need your help on below mention issue.

My client was using BPC MS 10.0 SP5 and I upgrade it to SP13, everything was installed correctly without any error. After installation I restore their production environment (which was built in SP5) into the upgraded server (Sp13). While testing it I figured that I am not able to login into the Admin Client though I can login into the Excel and run the reports without any issue.

The admin client is also updated with latest version. (10.0.13.0)

Any idea ?

Thanks,

Charly

[former_member186498 · Accepted solution]

Hi Charly,

you receive some errors, check the logs, and launch also diagnostic for admin console. If no errors then try to unistall / reinstall admin console.

Regards

     Roberto

[Former Member · Accepted solution]

Hi Roberto,

Uninstalling and re-installing didn't help. I am not getting any errors, it says user name and password is not correct though I am using BPC_Admin id and password.

Charly

[former_member186498 · Accepted solution]

Hi Charly,

try to login in the admin console with the user-psw of the sysadmin you used to install bpc it should be possible and after enter in security, modify one user and save it (just enter and save without changes).

Probably you have to enter in IE as another user (using the sysadmin).

Regards

     Roberto