got "Running the program failed with error code -1."

[Former Member]

I have one crystal report job and schedule it to run daily.

Mostly it run ok but sometime it got "Running the program failed with error code -1.".

What does that mean?

And where I can check it and fix it?

Thanks,

Ivan

[former_member183750]

Some basic info to help us help you please:

What software are you using to schedule the report?

What version of CR?

OS?

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

I schedule the job in BI and in

SAP BusinessObjects BI Platform 4.1 Support Pack 2

Version: 14.1.2.1121

http://www.sap.com/bi-solutions/The BO server is UNIX.

[former_member183750]

Moved to the BI Platform SCN Topic Space.

- Ludek

[Former Member]

Hi, Ludek,

For the same issue, I still could not find any solution yet.

Recently, got someone help to get the dump and found the error is from libhoard3.

# JRE version: Java(TM) SE Runtime Environment (6.0_75-b13) (build 6.1.066)

# Java VM: SAP Java Server VM (6.1.066 24.55-b03 May  7 2014 21:17:50 - 61_REL - optU - solaris sparc - 6 - bas2:217766 (mixed mode) compressed oops)

# Problematic frame:

# C  [libhoard3.so+0xb4d4]  void*Hoard::SuperblockStore<65536UL>::malloc(unsigned long)+0xcc (sp=0x00007ffef81fbef0) (pc=0x00007ffeff80b4d4)

do you know how to fix it?

Thanks,

Ivan

[former_member191664]

1.Navigate to $BOBJEDIR/setup/env.sh of your BI4.1 installation

2.Open env.sh file with vi editor.

3.Search the LD_PRELOAD variable in the env.sh file

4.Comment the following lines by adding # at begining of each line.

# LD_PRELOAD="libhoard.so.1"

# export LD_PRELOAD

5.Save the file.

6.Restart SIA

Also, can you run

file core.xxxxx

to find out which BI4.1 server generates this core dump file?

Regards,

Jin-Chong

[Former Member]

Thanks, will try it.