Masthead Log off link clicking time getting Exception.

[vdurgarao09]

Dear Experts,

Please give solution.I am facing exception when i clicking the log off link in the masthead.This is the Error.

Exception ID:06:49_21/08/14_0011_9271950

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Application name : com.vendor.masthead

Component : pcd:com.sap.portal.system/gpal_hidden_content/gpar/com.vendor.masthead/logoffConfirmMsg

Component class : com.sapportals.portal.navigation.LogoffConfirmMsg

User : Administrator

at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)

at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)

at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)

at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:590)

at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)

at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)

at com.sapportals.portal.prt.connection.ServletConnection._handleRequest(ServletConnection.java:224)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:101)

at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)

at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)

at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)

at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)

at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Caused by: com.sap.portal.prt.core.PortalRequestManagerException: PortalRuntimeException

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:347)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:380)

at com.sap.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:88)

at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:222)

at com.sapportals.portal.navigation.LogoffConfirmMsg.doContent(LogoffConfirmMsg.java:24)

at com.sapportals.portal.prt.component.AbstractPortalComponent.doRefresh(AbstractPortalComponent.java:358)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:203)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)

at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)

at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)

at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)

at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)

... 57 more

Caused by: com.sap.portal.prt.broker.PortalComponentNotFoundException: getJSPResourceComponent failed

at com.sap.portal.prt.broker.PortalAppBroker.getJSPResourceComponent(PortalAppBroker.java:461)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:300)

... 68 more

Caused by: com.sap.portal.prt.om.ObjectNotAvailableException: Object: [jsp/LogoffConfirmMsg.jsp@com.axis.masthead.logoffConfirmMsg] load failed

at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:246)

at com.sap.portal.prt.om.ObjectsManager.getObjectHandle(ObjectsManager.java:147)

at com.sap.portal.prt.broker.PortalAppBroker.getJSPResourceComponent(PortalAppBroker.java:456)

... 69 more

Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while processing jsp: portal module name = com.axis.masthead, JSP name = jsp/LogoffConfirmMsg.jsp

at com.sap.portal.prt.servlets_jsp.JSPProcessor.processJsp(JSPProcessor.java:67)

at com.sap.portal.prt.broker.JSPComponentItem.getComponentInstance(JSPComponentItem.java:131)

at com.sap.portal.prt.broker.PortalComponentItem.load(PortalComponentItem.java:371)

at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:234)

... 71 more

Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: [Error in executing the compilation process: [ Compilation Failed! Exit Code=1

My portal  version is  7.4.

Thanks for advance,

Durga Rao.

[vdurgarao09]

Hi Deepa,

When i am clicking the Log off that time popping window level only exception getting.That to par to ear converted after deployed in server that time Log off and Log in iViews working but when i imported Studio and added jars updated ear file deployed that time it is not working.That time only i am getting the exceptions.

That to i am not changed any code in this LogoffConfirmMsg.jsp .Only componentRequest is showing error that time i added this two lines of code

<%@ page import="com.sapportals.portal.prt.component.IPortalComponentRequest"%>

<%IPortalComponentRequest componentRequest = (IPortalComponentRequest)pageContext.getAttribute(PageContext.REQUEST); %>

that's all.

@Hi Etay,

What your given that note not helping for me. Because we are using Version 7.4 SP 7.

any other help please share me the solution.

Best regards,

Durga Rao.

[Former Member]

Hi Durga,

if your version if 7.4 SP5 or lower then maybe this note could solve the issue:

1913323

Best regards,

Etay

[Former Member]

Hello Durga,

IS this error popping up after a system refresh/copy/New system built or was it working earlier and not working now.....

Regards,

Deepa.