on 08-25-2014 5:23 PM
Hello,
The segment and e-mail format links do not work in a marketing campaign. This is only happen with an Interaction Center Business Rol.
These are the steps that i follow:
Log into CRM with an Interaction Center Business Rol
Search for a Campaign
Open a campaign
Click on Segment link or e-mail format link
The system does not do anything
I made the same test with the same user but with the MARKETINGPRO Business Rol, the segment and the e-mail format links work fine. This is not a security Issue bacause a already run a trace (ST01) and I didn't get any error.
Are segments and emails part available in the navigation bar of your custom role? If not then the navigation might not work.
Best regards,
Thomas Wagner
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