Dispute case Correspondences

[former_member619039]

Hi There

Can any one share configuration to be done for Dispute case letters (Corresponodences) generation.?

We need to configure a rejection letter (disputed item being rejected and letter to be sent to customer notifiying the same) based on details available in dispute case (Ex: Disputed amount, currency, customer number, company code etc). As i know Form needs to be customized, we can get that done but once form is given by developers, where do we assign and how do we use this from UDM_DISPUTE (I beileve it is from Functions in Dispute case)?

Can any one share details on these and send it to maaleem at gmail please?

Thansk
Aleem

[Former Member]

this is performed via Action config within Dispute Management

Sharing configuration documents is not the purpose of this forum board - but looking at the area of Action config should help.