Broweser freezing working with Mailforms in HTML View

[OMittermeier]

Hi CRM Experts,

we have a Problem with CRM WebUI creating emails or emailforms with HTML

If you switch from "only Text" to "HTML" the browser window is freezing and it's only possible to open a new WebUI window.

After that HTML View is the Standard view and every time you open this site, the browser window is freezing. It's also not possible to change the view form HTML to "Only Text" again. It's no browser specific problem. We've tested with IE10 (compatibily mode) and also Firefox. In both browsers the same issue.

I have two questions.

1. Does anybody has a solution to solve this problem?

2. Where are the personal User Options stored to change them again into "Only text"? I didn't found a specific table where these Information are stored.

Thanks in advance for your help.

Best regards

Oliver

[former_member196553 · Accepted solution]

Hi Oliver,

the freezing browser window in mail form application may be related to any deactivated services in SICF. Please make sure to have the following services activated:

/default_host/sap/crm/
  crm_mail

/default_host/sap/bc/bsp/sap/
  bsp_crm_btfbse
  crm_mkt_email
  pmlframe
  pmlpu_attr
  pmlpu_copy
  pmlpu_plist
  pmlpu_subjattr
  pmlpu_textele
  pmlpu_url
  pml_preview

I remember problems with the /default_host/sap/bc/bsp/sap/bsp_crm_btfbse service, this one needs to be activated.

best regards,

Johannes

[OMittermeier · Accepted solution]

Hi Johannes,

your Tip solve my problem. SICF Services in /default_host/sap/bc/bsp/sap were not activated.

Thanks for your excellent help.

Best regards.

Oliver