Crystal Report Viewer 2011 connection to BI 4.0 Platform

[Former Member]

I tried to open Crystal Reports using the CR Viewer from BI 4.0 and got below error:

Product Info:

SAP Crystal Reports Viewer 2011

com.businessobjects.crystalreports.viewer.shell.application

JVM Info:

  20.7-b02

Sun Microsystems Inc.

Java HotSpot(TM) Client VM

System Configuration:

win32

x86

en_GB

Summary of Error:

Transport error: 403 Error: no
matching filteraction found - [Internal Error HTTPSenderL310]

-

-

Libraries:

C:\Program Files\Crystal ReportsViewer\Crystal Reports Viewer 2011\libs\CR\us.jar version: null

Stack Trace:

[[Internal Error HTTPSenderL310] -
org.apache.axis2.AxisFault - Transport error: 403 Error: no matching
filteraction found

org.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:310)

org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:194)

My Preference network settings:

both 'use system, proxy configuration' and 'Manual Proxy Configuration'  give same error as above.

Thanks in advance for your help

[Former Member]

Hi Amo, in addition I remember You asked me how to reset Admin password in BO 4.x. The answer is given in KB1679970.

Kind regards

Rainer

[Former Member]

Hi Rainer,

Thanks for your response on the Admin Password. I will follow up on this KB

[rreyes]

Hello Amo

We also experienced similar problems when we started using Crystal Reports 2011 and Crystal Reports for Enterprise.

It would be very helpful to know exactly which version of BO are exactly running (Support Package and Patch)

1) Do your BO Platform Server run the same SP and Patch version as your clients?

2) Where do the traces you have written come from? do they come from the BO Server? a web browser from a PC workstation running the BIlaunchpad? from the Crytal Reports 2011 Viewer?

3) Have you done a standalone installation of your Server(Web appl Server and BO Server in the same server) or a splitted installation(separate servers for Web Application Server and BO Server)?

4) Test if service Crystal Reports2011ReportApplicationServer has a green state under the BO CMC -> Servers.

5) Test if the web service 'dsws' has been correctly deployed in your BO Server, you can test this by opening the URL http://BOServer:8080/dswsbobje/services

6) See if in the configuration file '...\tomcat\webapps\dswsbobje\WEB-INF\conf\axis2.xml' have following lines activated, by activated I mean not commented out :

    <transportReceiver name="http" class="org.apache.axis2.transport.http.AxisServletListener">
      <parameter name="port">8080</parameter>
    </transportReceiver>

# if you use SSL in Tomcat (https -> port 8443) you should have following lines also activated

    <!-- To use HTTPS, please uncomment the following section and set your own port number if it is not 8443 -->
    <transportReceiver name="https" class="org.apache.axis2.transport.http.AxisServletListener">
      <parameter name="port">8443</parameter>
    </transportReceiver>

7) See if in configuration file '...\tomcat\webapps\dswsbobje\WEB-INF\conf\axis2.xml' contains a value for the tag <param-value> with the name of your BO Server and the port in which the cms ir listening to :

'...\tomcat\webapps\dswsbobje\WEB-INF\web.xml'

<web-app>
    <display-name>dsws2</display-name>

    <context-param>
        <param-name>cms.default</param-name>
        <param-value>BOServer:6400</param-value>
    </context-param>

😎 In case you have done changes to the xml configuration files mentioned aboved, you need to redeploy the 'dswsbobje' web service, in order these changes take effect. You can redeploy 'dswsbobje' web service just by executing the following commands (this is valid only if you have done a BO standalone installation):

#execute the option validateconfig in order to validate your actual tomcat configuration

wdeploy.bat tomcat6 validateconfig

wdeploy.bat tomcat6 -DAPP=dswsbobje predeploy

wdeploy.bat tomcat6 -DAPP=dswsbobje deploy

I recommend you before any deploymment to read carefully the Web Application Deployment Guide, you can find the guide under http://help.sap.com/boall_en

I recommend you also to read following sapnotes:

1598906 - Crystal Reports for Enterprise gives Cannot Connect to SAP Business Objects Enterprise at this time

1602024 - Error - Failed to establish a connection. The cause was - Cannot Connect to SAP BusinessObjects Enterprise at this time

1636862 - Login for Crystal Reports fail on BO Server Cannot Connect to SAP Business Objects Enterprise at this time.

PS: In case some of my recommendations helps you with your problem, be generous giving points

😉

Regards

Rubén Reyes

[Former Member]

Hi Amo,

there are 3 viewers for Crystal (HTML, ActiveX and Java). I assume this is affecting only the Java Viewer. Is this correct? Which JRE do You have installed on client? Did You ensure to use 32Bit version  of Your Browser? Which Browser is it?

Kind regards

Rainer

[Former Member]

Hi Rainer,

Yep, this Java Version. On the client is Java 7 installed.

Cheers

FA

[Former Member]

In this case please check the result in DHTML Viewer. Remember that the Java Viewer for Crystal reaches End-of-Live soon anyway.