Spam on SMTP Relay (iis)

[kabil_g]

Hi All,

During the mail trigger for customer statements, the mail got stopped at SCOT level. As i cross checked SPAM get created for the same user ID.How to stop the SPAM

regards

Kabil

[former_member182657 · Accepted solution]

Hi Kabil,

In your local network no mail will be treated as as SPAM if it's generated via your mail server,bcoz all mails will circulate under local area network,but if you are not using any spam filter or any firewall for scanning of your mails to external world than all mails will be considered as a SPAM or might get blocked completely at customer end. Please confirm or clear me if i understood your query wrongly.

Kindly confirm are you using any mail filter in your network.?

Also for once mark the SPAM as from safe sender list and mark it as not spam for adding under safe list.

Regards,

Gaurav

[kabil_g · Accepted solution]

Hi Gaurav,

Recently i have created sending Email  F.27  customer email statement ...at intial stage it goes

now its generating spam ...... But we are not using any external support as you mentioned spam filter, firewall nothing..................

[divyanshu_srivastava3]

Hi Kabil,

The problem can be due to blank body of mail and with an attachment to it.

Generally, email providers and email clients consider such mails as SPAM since their domain in not trusted.

If this is the case, you need to adjust the your client's email setting and include not to mark such mails as SPAM.

Regards,

Divyanshu