on 08-28-2014 4:17 PM
Hi, guys
My pc is Win8.1 x64 os, and I installed vs 2012 and cr dev for vs.
But a few days ago, I downloadde CR 2013, and install it.
CR 2013 can not open.
Does they have conflicts, or I need to do something?
Thanks.
Are you a local administrator on your pc? Did you "run as administrator" to do the install? What error are you getting?
-Dell
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See if this helps;
Compatibility between crvs and cr 2013 is not an issue.
Right click on the crw32.exe (C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86) and select run as Admn from the pop up menu.
If you had a previous install of CR 2011, do a repair of the CR 2013 install. See:
Also see:
Make sure the %TEMP% directory has read / write permissions.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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I have never ever seen that error before. Nor has anyone else around here. I googled the error, no hits at all... Do you have any other CR ? SAP products installed? E.g.; CR for Enterprise. Dashboards. CR for eclipse. CR Server. Any other versions of C?
One idea; delete the reg keys:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0
HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0
While you're at it, delete the folder (and subfolders) C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0
Then reinstall.
NOTE: this is assuming you do not have any other products that may use that directory. E.g.; see my 1st paragraph in this reply.
- Ludek
Hi,
I found this article from Microsoft that may help. It references Windows 7 so hopefully the registry entries will be the same in 8.1.
http://support.microsoft.com/kb/2525435
Good luck,
Brian
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